Child Care Services Association
ensuring affordable, accessible, high quality child care
for all young children and their families
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Services supported by the North Carolina Division of Child Development and Early Education.

Additional support for services in the Triangle provided by Durham County Government, Durham's Partnership for Children - a Smart Start Initiative, the Town of Cary, United Way of the Greater Triangle, and the University of North Carolina at Chapel Hill.

 Home | Services for Families Looking For Child Care | Finding Child Care
Finding Child Care
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Choosing the best child care for your child can be a difficult decision - there are so many things to consider. Child Care Referral Central can help make your decision easier. When you call Child Care Referral Central, a child care referral counselor will provide you information about the types of child care in your community, the features of quality child care, and referrals to child care programs that can meet your needs and the needs of your child. Using the industry-standard software NACCRRAware, your counselor will enter information about what you are looking for and conduct a custom search for you, finding matches to child care programs that fit your unique needs. Child Care Referral Central refers only to legally operating, licensed child care programs and has data on almost every high-quality program in Alamance, Caswell, Durham, Franklin, Granville, Orange, Person, Vance and Wake counties.

Child Care Referral Central offers three, free and convenient ways to obtain referrals to child care programs in your area:

  • Search online through Child Care Referral Central's Online Referral system, available 24-7.
  • Call us toll-free at 855-EARLY-ED (855-327-5933) to speak with a child care referral counselor. Spanish-speaking counselors are available!
  • E-mail us at referral@childcareservices.org to request that a child care referral counselor contact you.

 

Child Care Referral Central's Referral Policies

  • Disclaimer Policy: Child Care Referral Central does not recommend nor endorse any child care program or provider, and offers information to the community without regard to the age, gender, race, color, religion, national origin, affectional orientation or disability of the service provider or the person seeking information.

Counselors do not recommend programs to parents but rather, provide them with referrals so parents are empowered to make their own decisions regarding the best care for their children.

  • Confidentiality Policy: Child Care Central is committed to maintaining the confidentiality of all clients' personal information and records. All information shared with Child Care Referral Central is kept confidential and is used only to help families find the best care to meet families' needs.
  • Fee Policy: Child Care Referral Central provides services to clients in a manner that makes them accessible and affordable to all families, regardless of income level. In keeping with this belief, referral services are offered at no charge to families.

 

Who should clients talk to if they have a complaint about Child Care Referral Central staff or referrals? If the complaint is about a referral counselor, or information provided by Child Care Referral Central, the client should ask to speak to the counselor’s supervisor. If the complaint is about the supervisor or the client feels that the supervisor’s response was inadequate, the client should call CCSA's Director of Family Support at 919-403-6950.

How should clients express concern about CCSA’s referral policies? Clients concerned with any of Child Care Referral Central‘s referral policies should express those concerns in writing to the vice president of CCSA’s Child Care Resource & Referral Division. A written response addressing the concern will be sent to the client within ten business days.

 

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