Compliance History

Child Playing The North Carolina Division of Child Development and Early Education monitors all regulated child care programs in North Carolina. Consultants from the Division’s regulatory department inspect programs and investigate complaints, in order to ensure compliance with child care laws. Inspection reports, complaints, and investigation results, filed in the regulatory office in Raleigh, are public records, thus available for public viewing.

Parents can view general compliance history information by visiting the Division’s Facility Search Page. Parents wanting written documentation of the compliance history for a regulated child care center or home may either call, email, complete an electronic request form, or visit the Division of Child Development and Early Education (see contact information below). Written documentation may include site visit summaries, substantiated complaints filed against the program and administrative actions.

With a phone call, email, or request form, the Division will copy the past two years of the provider’s files and mail them to the parent. (Information is not shared over the telephone.) It can take three to five weeks to receive the copies. There is no charge for this service and no limit to the number of provider records that can be copied. Visitors to the Division’s office in Raleigh may review entire files.

Call:
1-800-859-0829 in North Carolina, or 919-527-6500 if calling from other states. Office hours are 8:30 a.m. EST to 5:00 p.m. EST, Monday through Friday.

Online:
To review compliance histories of particular child care facilities, go to the Division of Child Development and Early Education online facility search.

  • Type in the name of the facility and county then click Submit
  • Choose the facility you want to research from the list of facilities found based on your criteria
  • Click on the DCD Visits tab located above the Basic Facility Information
  • This page allows you to view DCDEE visits and violations for the past 3 years.  You can also submit a Request for More Information that can include:

    State Actions against a program 
    Substantiated complaints 
    Summary of visits
    Sanitation reports

Visit:
Division of Child Development and Early Education
820 South Boylan Avenue
Raleigh, North Carolina 27603
Office hours are 8:30 a.m. to 5:00 p.m. EST
Monday through Friday