Family Child Care Quality Enhancement Coach

Job Summary

This position will provide technical assistance/coaching and professional development that supports FCC educators, support connections and collaborations with peer mentors and other professional agencies and organizations supporting FCC educators. The position is part of the CCR&R Statewide Family Child Care Project and will work with the CCR&R FCC Statewide Support Team to build and sustain a localized system of coaching embedded in a diverse, equitable and inclusive service delivery model driven by identified FCC needs.

Duties and Responsibilities

• Work collaboratively with the region’s CCR&R Quality Enhancement staff and all other individuals providing technical assistance/coaching and training to early educators in the region
• Work collaboratively with licensing consultants, abuse and neglect consultants, early intervention specialists, community college educators, child care health consultants, and health inspectors working with child care providers in the region
• Lead and support work in the region with FCC operators
• Intentionally provide collaboration and networking opportunities where FCC educators can share and provide feedback on the service delivery model
• Provide technical assistance/coaching and professional development using practice based coaching and other resources to deliver services
• Connect and collaborate with other CCR&R staff as well as peer mentors to create a multi-level relationship based, culturally and linguistically responsive support system
• Ensure equitable access to technical assistance/coaching and professional development opportunities that support FCC individual needs in region
• Provide a flexible schedule to accommodate TA & PD needs of FCC operators outside of their business day
• Work with Project Manager and Anchors to identify potential peer mentors and collaborate with them for individualized FCC support for operators (paired meetings, TA, etc.)
• Identify, support and prioritize TA for FCC Start–Up
• Assist FCC educators in determining individualized needs, developing objectives, providing resources, implementing strategies, setting goals, and monitoring progress made toward meeting those goals pertinent to project
• Schedule and conduct quarterly regional team meetings
• Schedule check in meetings with FCC mentors or participate in Peer Mentor professional learning communities if scheduled by Project Manager or Management Team Anchors
• Schedule and conduct quarterly collaboration and networking opportunities with local FCC educators in their service area
• Share with Project Manager, Management Team Anchors and Agency Supervisor regional team feedback, successes, concerns, local trends, etc.
• Support research, study, or survey opportunities through the project or other NC collaborative partners as identified by the Project Manager
• Document work activities and submit required reports and data to Agency Supervisor, Project Manager and Management Team Anchors
• Provide feedback from regional activities to inform continued work to support FCC operators
• Attend statewide FCC team meetings, trainings, events as required by Project Manager in coordination with Agency Supervisor
• Attend agency meetings, trainings, events as required by Agency Supervisor in collaboration with Project Manager
• Support both the Agency and the Statewide FCC Project as identified in the Scope of Work
• Attend all trainings and meetings required of technical assistance staff
• Actively participate on committees for the ASK conference
• Prepare and submit all required reports
• Treat all information on CCSA clients, employees or Board Members in a confidential manner
• Participates in local, state and agency sponsored events or meetings
• Perform other tasks as assigned by agency leadership

Special Skills

• Effective oral and written communication skills with internal and external clients
• Computer experience; knowledge of or demonstrated ability to learn File Maker Pro, Excel, and Word
• Attention to detail with ability to handle large volume of administrative work
• Must have strong analytical and problem-solving skills
• Ability to work well with a diverse client population
• Professional appearance and demeanor
• Demonstrated competency in delivery of training and technical assistance support to early childhood education programs

Education and Experience Requirements

• Bachelor’s Degree in Early Childhood Education or a related field.  Minimum of 2 years of experience in early childhood education
• Level 11 or higher Early Educator Certification through the NC Institute for Child Development Professionals with TA and PD endorsements
• Understand the NC licensing and programmatic requirements in the early care and education system
• Experience in leading/supporting collaborative teams is preferred. 
• Previous experience as a FCC educator or experience in supporting FCC educators preferred

Special Working Requirements

• An automobile at his/her disposal; a valid, non-suspended NC driver’s license and a current automobile liability policy with continuous coverage.  Reasonable accommodations may be made at agency’s discretion
• Must be able to manipulate and operate office supplies and equipment.  Occasionally required to lift up to 25 pounds.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities
• Extensive travel throughout the region
• No substantiation or criminal conviction of child abuse or neglect
• Requires the need for flexible schedules, including occasional evening and weekend work
• May work in shared space

CCSA Benefits

CCSA has a generous benefits package. Permanent employees that work at least 20 hours per week are eligible for benefits. Some of the benefits we offer include:

• Section 125 Cafeteria Plan
• Health, dental, vision and life insurance
• Medical and Dependent Care Flexible Spending Accounts (FSA)
• Employer contribution to 401k Retirement Plan
• Paid annual and sick leave
• 15 paid days of holiday leave
• Paid child Involvement Leave
• Paid discretionary leave
• Employee Assistance Program
• Child Care Tuition payments
• And more…

CCSA also offers many fringe benefits. Some of the fringe benefits include:

• Commitment to diversity and equity
• Casual dress work environment
• Hybrid work schedules / flexible schedules
• Direct deposit
• Standing and emergency payroll advances
• Child Care Referral assistance
• And more…

CCSA has been awarded Living Wage Employer Certifications in Orange and Durham Counties, and is a Family Forward NC Certified Employer.

Employment is contingent upon passing a criminal background check. CCSA is no longer requiring the COVID-19 vaccine for employment due to the fact that there is significantly less risk of severe illness.  However, CCSA strongly recommends that employees receive this vaccination in order to minimize the risk of infections in our workplace. 

Job Features

Job Category	Exempt
Division	Triangle Child Care Resource & Referral
Department	Technical Assistance
Salary Range	$49,506 – $70,992