COVID-19

Due to COVID-19, Child Care Services Association (CCSA) is not open to public walk-ins and face-to-face appointments.

Skip ahead to resources and contact information for families, providers, and other departments.


A Letter from CCSA’s President

Please be patient as we navigate through these uncertain times. Our goal is to keep our staff and community safe, continue business operations in service of our mission and do our part to reduce the risk of exposure to COVID-19.

Staff will be able to assist you during CCSA’s regular business hours. Please review the specific department you are trying to reach for the correct email and phone number to contact. Contact information is below for families, providers, and other departments at CCSA. Calls will go directly to voicemail and a service representative will reply as soon as possible.

We will continue to post COVID-19 resources and news. You will find information regarding public health and safety, ECE policy from DHHS, food resources and online educational tools to help in the classroom and the home.

The health and well-being of our staff is of the utmost importance to us, particularly during the complex and evolving COVID-19 outbreak. As the situation continues to change, CCSA will continue to care for our people and serve our partners, particularly those who continue to be on the front lines of caring for children and families.

Thank you for your patience and cooperation as we work through this evolving public health emergency. 

Sincerely,

Marsha Basloe
President, Child Care Services Association

Latest Resources for Families

Contact Information for Families

Child Care Referral Central

CCRC Services, a free referral program, is monitoring child care program closures as well as programs that may have additional capacity.

All in-person family education seminars are canceled until further notice.

Call us toll-free at 1-855-327-5933 or email us.

Durham PreK

For questions about the Durham PreK application or child pre-K placement, call us at 1-833-PREK-EDU (1-833-773-5338) (also available in Spanish) or email us.

To start an application or to submit additional documents, you can also email or call the contacts above, or visit www.durhamprek.org.

Paying for Child Care

For more information about assistance paying for child care, call (919) 403-6950, option 1, then option 1 again.

Latest Resources for Providers

Contact Information for Providers

T.E.A.C.H. NC

We’re providing limited, remote services and support. A team member will respond to you as soon as possible.

Call us at 919-967-3272, option 2, then option 2 again, or email us.


T.E.A.C.H. National

Call us at 919-967-3272, option 2, then option 6, or email us.


Durham PreK

For questions about the Durham PreK Site RFA process or other general Durham PreK questions, call us at 1-833-PREK-EDU (1-833-773-5338) or email us.


Child Care WAGE$

Call us at 919-967-3272, option 2, then option 1, or email us.


Infant-Toddler Educator AWARD$

Call us at 919-967-3272, option 2, then option 1, or email us.

Professional Development

All professional development and training workshops are available virtually. Please see our training calendar.

In-person sessions are canceled until further notice.

Call us at 919-967-3272, option 2, then option 4, or email us.


Meal Services Program

We are still delivering meals to participating child care centers. We’re taking extreme caution to ensure the cleanliness of our kitchens and following CDC and EPA guidelines. Call us at 919-314-6860 or email us.


Child & Adult Food Care Program (CACFP)

Call us at 919-967-3272, option 2, then option 5.


Technical Assistance

Call us at 919-967-3272, option 2, then option 4, or email us.

Additional Contact Information

General

For general questions, please call our main number at 919-967-3272, option 0, or email us.

Media

If you are the media, please contact our Communications Department at 919-967-3272, option 3, then 2, or email us.

Research

To contact our Research Department, please call 919-967-3272, option 3, then 1, or email us.