Due to COVID-19, Child Care Services Association (CCSA) is not open to public walk-ins and face-to-face appointments.
Skip ahead to resources and contact information for families, providers, and other departments.
A Letter from CCSA’s President
Please be patient as we navigate through these uncertain times. Our goal is to keep our staff and community safe, continue business operations in service of our mission and do our part to reduce the risk of exposure to COVID-19.
Staff will be able to assist you during CCSA’s regular business hours. Please review the specific department you are trying to reach for the correct email and phone number to contact. Contact information is below for families, providers, and other departments at CCSA. Calls will go directly to voicemail and a service representative will reply as soon as possible.
We will continue to post COVID-19 resources and news. You will find information regarding public health and safety, ECE policy from DHHS, food resources and online educational tools to help in the classroom and the home.
The health and well-being of our staff is of the utmost importance to us, particularly during the complex and evolving COVID-19 outbreak. As the situation continues to change, CCSA will continue to care for our people and serve our partners, particularly those who continue to be on the front lines of caring for children and families.
Thank you for your patience and cooperation as we work through this evolving public health emergency.
Sincerely,
Marsha Basloe
President, Child Care Services Association
Latest Resources for Families
Voices of Strength and Resilience in Early Childhood: Looking Back on July and August, and Looking Forward
As we enter this unprecedented school year, a lot is at stake. Over the last several months, many families and providers have experienced the buildup of toxic stress…
Back to School: Parents of School-Age Children Scramble to Afford Child Care
The North Carolina State Legislature is expected to be in session for two days this week to deal with COVID-19 related issues. The priority for this two-day session should be helping families with children – not weakening public health and safety protections.
Connecting the Dots: Child Care, Child Maltreatment Prevention and a Thriving Economy – Part III: Why ECE Builds Strong Families
Because quality ECE programs are staffed and built around knowledge of child development, they are providing a critical protective factor—a support system that builds strong families.
Contact Information for Families
Child Care Referral Central
CCRC Services, a free referral program, is monitoring child care program closures as well as programs that may have additional capacity.
All in-person family education seminars are canceled until further notice.
Call us toll-free at 1-855-327-5933 or email us.
Durham PreK
For questions about the Durham PreK application or child pre-K placement, call us at 1-833-PREK-EDU (1-833-773-5338) (also available in Spanish) or email us.
To start an application or to submit additional documents, you can also email or call the contacts above, or visit www.durhamprek.org.
Paying for Child Care
For more information about assistance paying for child care, call (919) 403-6950, option 1, then option 1 again.
Latest Resources for Providers
Voices of Strength and Resilience in Early Childhood: Looking Back on July and August, and Looking Forward
As we enter this unprecedented school year, a lot is at stake. Over the last several months, many families and providers have experienced the buildup of toxic stress…
Compensation Matters: Child Care WAGE$® in the Time of COVID-19
The early childhood workforce has stepped up to help others work despite the risks to their own health. Many are barely holding on because they are operating at 50% capacity, which cannot sustain the child care industry. Is there a positive in all of this?Back to School: Parents of School-Age Children Scramble to Afford Child Care
The North Carolina State Legislature is expected to be in session for two days this week to deal with COVID-19 related issues. The priority for this two-day session should be helping families with children – not weakening public health and safety protections.
Contact Information for Providers
T.E.A.C.H. NC
We’re providing limited, remote services and support. A team member will respond to you as soon as possible.
Call us at 919-967-3272, option 2, then option 2 again, or email us.
T.E.A.C.H. National
Call us at 919-967-3272, option 2, then option 6, or email us.
Durham PreK
For questions about the Durham PreK Site RFA process or other general Durham PreK questions, call us at 1-833-PREK-EDU (1-833-773-5338) or email us.
Child Care WAGE$
Call us at 919-967-3272, option 2, then option 1, or email us.
Infant-Toddler Educator AWARD$
Call us at 919-967-3272, option 2, then option 1, or email us.
Professional Development
All professional development and training workshops are available virtually. Please see our training calendar.
In-person sessions are canceled until further notice.
Call us at 919-967-3272, option 2, then option 4, or email us.
Meal Services Program
We are still delivering meals to participating child care centers. We’re taking extreme caution to ensure the cleanliness of our kitchens and following CDC and EPA guidelines. Call us at 919-314-6860 or email us.
Child & Adult Food Care Program (CACFP)
Call us at 919-967-3272, option 2, then option 5.
Technical Assistance
Call us at 919-967-3272, option 2, then option 4, or email us.
Additional Contact Information
Media
If you are the media, please contact our Communications Department at 919-967-3272, option 3, then 2, or email us.
Research
To contact our Research Department, please call 919-967-3272, option 3, then 1, or email us.