Family Services

COVID-19 NC Child Care Update

The State of North Carolina is urging all families who can keep their children at home, with a responsible adult, to do so.

Emergency and first responders and essential workers needing referrals to child care programs that are open and operating for children ages birth to twelve should call the statewide toll–free number listed below for assistance:

1-888-600-1685
(Monday through Friday from 8 a.m. to 5 p.m.)

Callers to be served include:

  • Emergency and first responders
  • Hospital staff
  • Nursing and adult group home staff
  • Frontline health care providers
  • Child care program staff
  • Food service staff
  • Families of children who are homeless, receiving child welfare services, and/or in unstable or unsafe living arrangements
  • Others who are working to keep North Carolinians safe and healthy

Please note: Effective April 1, 2020, the only licensed child care programs that are allowed to operate in North Carolina are those which have agreed to meet additional health, safety,  and other requirements specified by the NC  Division of Child Development and Early Education (DCDEE) and have been specifically authorized by DCDEE to remain open in April and May 2020.

NOTICE:  Temporary Changes to Child Care Referral Central’s Services During COVID-19 Pandemic

Our staff members are part of the team of NC Child Care Resource and Referral Specialists who are operating the statewide child care referral hotline.  If you are a family needing referral support from the hotline, please call 1-888-600-1685. If you need other information or support or are a prior referral client needing additional/follow-up services, please email us, and we will respond as soon as possible.


Child Care Services Association (CCSA) promotes the affordability, accessibility and quality of child care through a variety of services directed at child care facilities, the child care workforce, and families looking for child care assistance.

CCSA helps families with child care needs through a service called Child Care Referral Central.

Child Care Referral Central is a regional collaborative between CCSA and the Alamance, Caswell, Person, and Franklin-Granville-Vance Partnerships for Children. Child Care Referral Central makes finding child care in the 9-county area of Alamance, Caswell, Durham, Franklin, Granville, Orange, Person, Vance, and Wake counties easy and central for families.

CCSA also provides families with help paying for child care through a child care scholarship program and information about other forms of financial assistance that can help alleviate the high cost of child care.

Watch the short clip below to learn more about how we can help you.

CCSA’s Family Support Department values the trust our families and communities place in us to support them in meeting their child care needs. The welfare of each of the parents and children we serve is equally important to us. We want to reassure you that citizenship is not used as criteria for any of CCSA’s services, and we always endeavor to ensure the privacy and confidentiality of all clients who receive service from us.

El departamento de apoyo familiar de CCSA valora la confianza que las familias y la comunidad ponen en nosotros para apoyarlos en sus necesidades de cuidado infantil. El bienestar de cada uno de los padres y niños a los que servimos son de suma importancia para nosotros.  Queremos reasegurarles que su estado migratorio no es considerado como criterio para ninguno de los servicios de CCSA y que nosotros siempre nos esforzamos para asegurar la privacidad y protección de la información de todas las familias y personas que usen nuestros servicios.  

Services supported by the North Carolina Division of Child Development and Early Education.

Additional support for services in the Triangle provided by Durham County Government, Durham's Partnership for Children - a Smart Start Initiative, the Town of Cary, United Way of the Greater Triangle, and the University of North Carolina at Chapel Hill.