Job Summary

Provides professional support to the Director and his/her team in a diverse customer environment.

Duties and Responsibilities

Facilitate workshops

• Available to open and close facility
• Attend to trainer needs during the learning event (daytime, evenings and weekends)
• Coordinate use of venues for learning events
• Assemble training materials and packets
• Process agreements and trainer contracts

Training Database (Learning Stream-on-line portal)

• Data entry for registrants for learning events
• Database clean up (quarterly)
• Format and advertise learning events
• Pull data for various reports as needed
• Provide maintenance of training database and training calendar-implementing new features
• Overall operation of training database

Process training events

• Receiving registrations, taking payments, verify attendance, etc
• Collect and distribute learning event documents and materials
• Distribution of evaluations and certificates

Customer Service

• Receive calls from the providers and handle routine assignments, channeling “non-routine” assignments to Director
• Address walk-ins
• Assist in providing front desk coverage as needed

General office management

• Organize bulk mailings as needed
• Coordinate printing jobs and reordering supplies
• Process departmental purchase requisition and check requests
• Perform general administrative tasks as needed (filing, etc)
• Order general office supplies as needed—maintain inventory of ordered supplies 

• Assist staff in preparation and planning of agency events (i.e., A.S.K. Conference and other events)
• Perform duties as deemed necessary by agency leadership
• Attend monthly department meetings, prepare minutes and assist with correspondence regarding meetings.
• Treat information on CCSA clients, employees or Board members in a confidential manner

Special Skills

• Effective oral and written communication skills with internal and external clients
• Computer experience; knowledge of or demonstrated ability to learn database programs; proficient in Excel, Word and Internet research
• Attention to detail with ability to accurately handle large volumes of administrative work
• Work efficiently and accurately, while projecting a professional, customer-oriented image in an atmosphere of frequent interruptions
• Strong organization skills

Education and Experience Requirements

• Two years-college and two years related experience.
• Minimum 2 years-experience working in diverse cultural environment.

Special Working Requirements

• An automobile at his/her disposal; a valid, non-suspended NC driver’s license and a current automobile liability policy with continuous coverage.    Reasonable accommodations may be made at agency’s discretion.
• Must be able to manipulate and operate office supplies and equipment.  Occasionally required to lift up to 25 pounds.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities
• No substantiation or criminal conviction of child abuse or neglect
• May work in shared office space
• Some local driving required, and occasional weekend or after-hours work may be required

CCSA is no longer requiring the COVID-19 vaccine for employment due to the fact that there is significantly less risk of severe illness.  However, CCSA strongly recommends that employees receive this vaccination in order to minimize the risk of infections in our workplace. 

CCSA Benefits

CCSA has a generous benefits package. Permanent employees that work at least 20 hours per week are eligible for benefits. Some of the benefits we offer include:

• Section 125 Cafeteria Plan
• Health, dental, vision and life insurance
• Medical and Dependent Care Flexible Spending Accounts (FSA)
• Employer contribution to 401k Retirement Plan
• Paid annual and sick leave
• 15 paid days of holiday leave
• Paid child Involvement Leave
• Paid discretionary leave
• Employee Assistance Program
• Child Care Tuition payments
• And more…

CCSA also offers many fringe benefits. Some of the fringe benefits include:

• Commitment to diversity and equity
• Casual dress work environment
• Hybrid work schedules / flexible schedules
• Direct deposit
• Standing and emergency payroll advances
• Child Care Referral assistance
• And more…

CCSA has been awarded Living Wage Employer Certifications in Orange and Durham Counties, and is a Family Forward NC Certified Employer.