Infant-Toddler Educator AWARD$® Plus Bilingual Counselor III

Full Time
Chapel Hill, NC
Posted 7 months ago

Job Summary

Act as an efficient, effective and accurate case manager for Infant-Toddler Educator AWARD$® Plus supplement recipients from a sizeable, assigned service area by processing applications and payments against the eligibility requirements, policies and procedures developed by the division. This position also performs outreach virtually and in person (i.e. local conferences or meetings, community colleges, child care sites) to share information and encourage participation.

Duties and Responsibilities

  • Treat information on CCSA clients, employees and Board members in a confidential manner
  • Complete and support the work of all programs within the Compensation Initiatives Division
  • Have in-depth knowledge about both divisional supplement programs in order to provide excellent customer service to all clients and do field and/or virtual presentations for both opportunities
  • Recruit participants by mail, email, phone and outreach/presentations
  • Follow up on incomplete applications
  •  Provide bilingual services (application processing, written and verbal translation, customer service) for Spanish speaking clients
  • Process applications and make payment decisions. This will include but is not limited to:
    • Assessing coursework against extensive eligible education levels
    • Determining eligibility and supplement amounts based on varied employment positions
    • Managing a wide range of county-level requirements, including different eligibility options and varied award structures/tiers
    • Prorating awards as needed based on eligible hours
  • Assign and manage educational deadlines for participants on temporary levels
  • Contact participants at temporary levels to learn their educational plans and barriers
  • Answer questions and explain program policies and procedures for clients as needed
  • Create and/or generate notification letters and other program materials
  • Confirm employment, submit pay schedules for approval and ensure payments and notifications are sent
  • Maintain, track and manage hardcopy and database records of participants, payments and facilities
  • Participate in regular spending projections
  • Participate in creating and implementing team goals
  • Participate in various agency-sponsored events and represent CCSA in a professional manner
  • Perform other tasks as assigned by agency leadership

Special Skills

  • Effective oral and written communication skills with internal and external clients
  • Ability to convey complex information and provide quality customer service
  • Computer experience; knowledge of or demonstrated ability to learn FileMaker Pro and virtual platforms such as Zoom
  • Attention to detail with ability to accurately handle large volume of administrative work
  • Ability to understand office systems and program polices/procedures and to critically analyze situations
  • Strong organizational skills, planning skills, and the ability to multitask while working independently, sometimes remotely

Education and Experience Requirements

  • A Bachelor’s Degree is required. A degree in early childhood/child development or a related human services field or a degree in business or a related field is preferred. Early childhood coursework may be required if not taken within the degree
  • At least two years of child care or administration experience are required. Volunteer hours in early childhood may be required depending on employment history

Special Working Requirements

  • An automobile at his/her disposal; a valid, non-suspended NC driver’s license and a current automobile liability policy with continuous coverage.  Reasonable accommodations may be made at agency’s discretion
  • Must be able to manipulate and operate office supplies and equipment.  Occasionally required to lift up to 25 pounds.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities
  • No substantiation or criminal conviction of child abuse or neglect
  • May require need for flexible schedules, including occasional evening and weekend work
  • Must adhere to established health and safety protocols when onsite at CCSA’s physical office locations
  • May work in shared, assigned space when in the office
  • Must have internet access at in home residence to support remote work arrangements as necessary and determined by the agency and supervisor
  • Some statewide/regional daytime and/or overnight travel may be required

How To Apply

Please submit cover letter and resume to

CCSA is no longer requiring the COVID-19 vaccine for employment due to the fact that there is significantly less risk of severe illness.  However, CCSA strongly recommends that employees receive this vaccination in order to minimize the risk of infections in our workplace. 

CCSA Benefits

CCSA has a generous benefits package. Permanent employees that work at least 20 hours per week are eligible for benefits. Some of the benefits we offer include:

  • Section 125 Cafeteria Plan
  • Health, dental, vision and life insurance
  • Medical and Dependent Care Flexible Spending Accounts (FSA)
  • Employer contribution to 401k Retirement Plan
  • Paid annual and sick leave
  • 15 paid days of holiday leave
  • Paid child Involvement Leave
  • Paid discretionary leave
  • Employee Assistance Program
  • Child Care Tuition payments
  • And more…

CCSA also offers many fringe benefits. Some of the fringe benefits include:

  • Commitment to diversity and equity
  • Casual dress work environment
  • Hybrid work schedules / flexible schedules
  • Direct deposit
  • Standing and emergency payroll advances
  • Child Care Referral assistance
  • And more…

CCSA has been awarded Living Wage Employer Certifications in Orange and Durham Counties, and is a Family Forward NC Certified Employer.

Job Features

Job CategoryNon-Exempt, Salaried
DivisionCompensation Initiatives
DepartmentInfant-Toddler Educator AWARD$® Plus