Referral Counselor II, Child Care Referral Program

Full Time
Durham, NC
Posted 1 month ago


Educates families about their child care options, connects families to other community resources and programs for which they may have need and/or eligibility and helps families find appropriate, high quality child care, especially serving as a communication link between families and child care providers or community resources.


  • Treat information on CCSA clients, employees or Board members in a confidential manner.
  • Represent CCSA and the Family Support Department as directed and according to prescribed goals at community outreach events, including occasional evening and weekend events.
  • Conduct Choosing Quality Child Care and other educational, parent-oriented seminars.
  • Provide high quality consultations and customized referrals to consumers in identifying, locating and evaluating quality early education programs and community resources based on consumer needs and requests.
  • Pre-screen clients’ eligibility for CCSA’s child care scholarship and other potential assistance programs.
  • Conduct community and parent outreach activities and facilitate ongoing development/enhancement of community resource information and partner relationships.
  • Recruit child care providers to list their program with Child Care Referral Central.
  • Gather, enter, maintain, and report on required parent and child care provider information using WLS and other databases with attention to detail and accuracy.
  • Facilitate and participate in a team-oriented work environment while valuing individual team members’ contributions, appreciation for diversity and confidentiality standards of the agency.
  • Participate in all department and agency staff meetings and trainings; participate in planning and implementation of department annual plan and customer service standards.
  • Assist novice team members during orientation and training with standard knowledge to effectively conduct referral services.
  • Perform other tasks as assigned by agency leadership


  • Effective oral, written and interpersonal communication skills with internal and external clients.
  • Excellent customer service skills and problem solving skills.
  • Computer experience (i.e., internet, MS Office suite); knowledge of or demonstrated ability to use database applications.
  • Attention to detail with ability to accurately handle large volume of administrative work.


  • A Bachelor’s degree in Early Childhood/Child Development or related human services.
  • A minimum of two-year’s experience working directly with families and children


  • An automobile at his/her disposal; a valid, non-suspended NC driver’s license and a current automobile liability policy with continuous coverage.  Reasonable accommodations may be made at agency’s discretion.
  • Must be able to manipulate and operate office supplies and equipment. Occasionally required to lift up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities.
  • No substantiation or criminal conviction of child abuse or neglect.
  • May require need for flexible schedules, including occasional evening and weekend work.
  • May work in shared space.
  • May include visibility on social media platforms.
  • Proof of COVID-19 Vaccination is required.


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Job Features

Job CategoryNon-Exempt
DivisionChild Care Resource & Referral
DepartmentFamily Support
Direct SupervisorDirector, Child Care Referral Program
Service AreaCCR&R Region 12
Hours Per Week40
Salary Range$35,000 – $48,488