Referral Central: Linking Families to Your Program

Child Care Referral Central (Referral Central) is a regional collaborative between Alamance, Caswell, Person and Franklin-Granville-Vance Partnerships for Children and Child Care Services Association (of Durham, Orange, and Wake counties) that makes finding child care in the 9-county area easy and central for families. 

Your program information is available to families calling in to the Child Care Referral Central (1-855-327-5933) or Find Child Care NC (1-888-600-1685) toll-free numbers and to families who use the Child Care Referral Central online child care search

Referral Central helps families find child care by providing them with information on child care providers, general licensing information and information on choosing quality child care.  Information is provided in both English and Spanish and all our services are FREE.

Referral Specialists Customize Services

Referral Central & Scholarship Team

Help families understand the questions to ask to get the answers they need to make the best choice for their child. 

Conduct customized searches on our computer database for providers that match the families’ individual needs. 

Identify providers for them based on many criteria, such as location and vacancy information.  An effort is always made to give at least three possibilities

Provide families with checklists for both center and home care to help them evaluate child care quality and we encourage them to visit at least three child care providers before making their care decision.

Schedule virtual tours or site visits and may accompany families during visits to provide additional support for families.

All listings and referrals are made in an unbiased manner without regard to race, color, ethnicity, gender, age, religion, disability, sexual orientation and national origin.   We do not make recommendations to any child care program and we do not screen parents for child care providers.

How Can Referral Central Help?

Provider Profile Portal

Beginning October 14, 2020, DCDEE transitioned away from their daily Child Care Provider Survey to a weekly update on child care provider operating status, capacity and openings using the newly launched NC Child Care Resource & Referral Council Provider Profile Portal. The information you enter into the Portal is used to match families in need of child care with available care options and to inform decisions about programmatic and financial policies to support child care programs, as well as PPE supply orders.

  • What is the Provider Profile Portal?

    Beginning October 14, 2020, DCDEE transitioned away from its daily Child Care Provider Survey to a weekly update on child care provider operating status, capacity and openings using the newly launch NC Child Care Resource & Referral Council Provider Profile Portal. The information you enter into the Portal is used to match families in need of child care with available care options and to inform decisions about programmatic and financial policies to support child care programs, as well as PPE supply orders. You should receive weekly reminders from support@worklifesystems.com that will include a link to login into your account.

  • I am NOT able to access the Portal using my email address and/or Password. What should I do?

    Use the email address at which you received the DCDEE/Portal notification. If you can not remember or do not have a password, click on the Request Password button on the Login screen.

    If you receive the message, “We’re sorry, but we are unable to find the email you entered. Please try again or call us.”,

    Email Referral@childcareservices.org or call 1-855-327-5933 to request an email address update.

  • Weekly Email Reminders: Who sends them and when?

    Each Tuesday evening, licensed child care providers will receive an email reminder to update their status and vacancies through the Provider Profile Portal. The email will come from the North Carolina Child Care Resource & Referral Council with the email address support@worklifesystems.com. Currently, the system typically goes into spam or junk folders for some domains like Yahoo and AOL. If you are not receiving these weekly emails, check your spam folder or call us for assistance at 1-855-327-5933.

  • Do I also have to log into the DCDEE portal?

    You should continue to log into the NC FAST Provider Portal to enroll and re-enroll in the Subsidized Child Care Assistance Program, manage attendance rosters and accept or reject vouchers. Updating your open or temporarily closed status in the Provider Profile Portal does not impact your attendance rosters of payment for NC FAST.

Promote Your Program & Connect with Families

Make sure your program listing is accurate and up to date. Every year CCRC provides referrals to early education and school-age programs for thousands of families!

Build Your Enrollment & Fill Vacancies

Every day, families move into your area, seeking and gaining employment or making other life changes that require them to start the search for child care.

Through the CCRC program, families receive the information that most closely meets their needs along with the tools and information they need to make informed choices. In the referral process, parents can learn a lot about your child care program including where you are located, the hours you operate, the ages of children for which you provide care, your tuition rates and other fees, whether or not your offer or participate in child care scholarship programs, your staff to child ratios, or your licensing or accreditation level. After learning about your vacancies, they may call you or stop by for a visit. Listing with Referral Central is free and a great marketing strategy for programs to target their services directly to consumers.

Families Find You More Easily

Early childhood experts provide personal consultations and customized referral lists through our online child care search.

Eligibility for CCSA's Enhanced Services
  • Guided family in-person or virtual tours, with interpretation services
  • Technical Assistance and training
  • Placement of children receiving CCSA's Scholarship
  • USDA Food Program, Meal Services
Inform Your Community

CCSA us called upon to provider critical data about child care supply and demand to help public policy makers, employers, funders and child care providers understand and plan for the community's child care needs. Data collected is used to tell the early care and education story, bringing the voices of children, child care providers, and families to the public.

Child Care Referral Central's reports about the demand for and availability of child care are often used to advocate for higher quality child care or key funding for projects and services. This information can have an important impact on key decision-makers and influence the community's investments in early care and education.

Benefits for Your Program

By providing information about your child care program to CCRC, you also contribute data that is summarized and available to you!

  • Data that will help you identify where child care services are lacking and needed in your local community
  • Information that will help you understand your place in the market and the competitiveness of your services and tuition rates
  • Plan for new services and/or potential expansion
  • Summarized data that will help you build your business plan and apply for funding and donations

Have questions? We can help!

1-855-327-5933

A Referral Specialist is available to assist you as you update your program’s profile. You can reach us by calling 1-855-327-5933 or email us, and we will respond as soon as possible.