By Kay Ducharme, Regional CCR&R Senior Manager at Child Care Services Association
Part III: Why is data important?
For Child Care Services Association (CCSA), collecting data about the impact and effects of high quality child care is one of the most important things we can do for early childhood educators, young children and families. To that end, we talk to educators and families daily, collecting an enormous amount of data to analyze the needs of families and early childhood educators. In fact, we are the only organization in North Carolina that collects data on child care supply and demand. This information helps us strengthen and innovate the child care system for families, child care providers, programs and communities.
Yet, I am often asked why we have to
collect all of this data. In short, data is absolutely vital to ensuring that
all children have access to high quality child care led by educated and
For example, recent data indicates decreases in the number of classrooms, family child care homes and the total number in the child care workforce. Since child care resource and referral (CCR&R) is the only system that collects data on both supply and demand, we continue to help families locate child care as the supply decreases and the need increases. We also work to help start-up new programs to fill gaps where the supply of child care is limited. Our data can be used to help us advocate for change in public policy. And we need data to accurately tell the story of what families and providers across North Carolina need to strengthen services for families and the early childhood education field.
Federal funds to support CCR&R are a part of the Child Care Development Block Grant (CCDBG). The state’s Division of Child Development and Early Education (DCDEE) defines goals each year for the Council to help North Carolina meet federal block grant requirements. Regional CCR&R Lead Agencies receive funding from the Council to provide services in the 14 CCR&R regions based on population, community and child care demographics, workforce numbers and number of classrooms in the region, etc. The Council reports outcomes, outputs and demographics to DCDEE each year. These reports enable us to analyze customer needs and identify gaps in services and trends in each of North Carolina’s 100 counties.
Statewide in FY19, the NC CCR&R
system data indicated that the 14 regions trained 24,180 early educators; 3,077
of those training participants received CEUs. In addition to training,
CCR&R agencies provided technical assistance to 6,171 classrooms/homes and
consumer education and/or consultation to 21,738 households across the state. Ninety-eight
percent (98%) of families surveyed said they used quality indicators when
choosing child care and 97% of the families surveyed indicated that they chose
a 3-5 star rated child care program after using CCR&R services. By
collecting data in a consistent manner using defined data sets, data is
monitored to ensure reliability.
To access a membership to the website for
CCR&R staff, please contact Mary Erwin, NC CCR&R Council Coordinator at
Child Care Services Association, here.
For more in-depth knowledge of the
CCR&R system, training sessions are available each year throughout the
state for new staff. The final one for this fiscal year will be held in
Greenville, N.C., at the Martin-Pitt Partnership for Children, April 23 at 9:30
a.m. You can register for the training session here.
To read the first part of this series on what the statewide CCR&R is, click here.
To read the second part of this series on what the NC CCR&R Council is, click here.
By Kay Ducharme, Regional CCR&R Senior Manager at Child Care Services Association
What is the NC CCR&R Council?
The NC CCR&R Council was designed by the state’s Division of Child Development and Early Education (DCDEE) to standardize the delivery of child care resource and referral (CCR&R) services and provide equitable funding across the state. Before the Council was created, North Carolina had a fragmented, under-resourced CCR&R system that delivered services to children from birth to 5 or birth through 12, depending on where they lived. Some CCR&Rs provided non-English services while others did not. Databases and reporting mechanisms were different and data on programs, children and families served was not collected in a consistent manner. This made it impossible to provide accurate statewide data when advocating for changes in public policy or reporting to federal or state governments on the successes and/or gaps in services across North Carolina.
Council allowed DCDEE to ensure that CCR&R services were equitably funded
and available in communities across the state for providers and families of
children from birth through age 12 in the two most commonly used languages, no
matter where they lived or worked. In addition, they wanted to ensure that the
system was data driven and that data was collected consistently. This allows
DCDEE to paint an accurate picture of what is happening in North Carolina for
policymakers using consistent statistical data. It was also created with a
flexible structure to accommodate emerging needs as priorities and funding
Today, the Council manages and delivers CCR&R
core services and special initiatives which include providing technical
assistance and training to early care and education professionals, helping
families locate child care services, collecting and analyzing data to help
shape public policy and provide community awareness, helping young children
build strong social-emotional behaviors, helping support babies, helping
improve school-age services and others as requested by DCDEE. The Council
collaborates with other early childhood entities in North Carolina to
strengthen early childhood and also leads many projects that increase the
quality and availability of child care, provides research and advocates for
child care policies that positively impact the lives of children and families.
The three agencies chosen to partner as
the Council—Child Care Services Association, Child Care Resources Inc. and
Southwestern Child Development Commission—are referred to as Council Management
Agencies (CMAs) and each one is responsible for the management of 4 to 5 regions
(inclusive of their own region). Below is a map showing how regions are
A wealth of information is provided by the Council to support CCR&Rs, children, families, providers and communities. In addition to training and technical assistance, other resources provided to CCR&Rs include:
train the trainer classes;
an annual conference;
email and advocacy alerts;
regulatory changes and notices;
definitions/instructions and data
a monthly news blast with early
childhood news and links to regional training calendars;
Art and Science of TA and Emergency
Preparedness training calendars;
Read more about why the data collected is important in the final part of this series here.
To read the first part of this series on what the statewide CCR&R is, click here.
By Allison Miller,
CCSA Compensation Initiatives Team
When Davina Woods was asked how she became interested in early childhood, she said, “I entered the profession as an undercover helicopter mom! I had just placed my son in child care and I couldn’t stand not being there and seeing what and how he was doing.”
Her child’s center hired her as a part-time school-age group leader before she eventually found her calling with young children and their teachers.
She started with no education and now she is in the master’s program at the University of North Carolina at Greensboro with the assistance of a T.E.A.C.H. Early Childhood® scholarship. After 25 years in the field, she loves her position as director of Excel Christian Academy, a five-star child care center in Alamance County, where she has been for 13 years.
“It has been a privilege to work in every single aspect of
child care,” Davina said. “In every classroom, with every age group, in every position.
I have fulfilled every duty from cook to van driver and it gives me perspective
and appreciation. I love this viewpoint. I get the luxury of working with
children, families and teachers.”
Davina’s center prioritizes its teachers by providing a
livable wage as well as other key benefits, which she knows most teachers are
unable to access in this field. “And then they get WAGE$ and T.E.A.C.H. on top
of that,” she said.
The Child Care WAGE$® (WAGE$) Program provides education-based salary supplements to low-paid teachers, directors and family child care providers working with children between the ages of birth to five. The program is designed to provide preschool children more stable relationships with better-educated teachers by rewarding teacher education and continuity of care.
The T.E.A.C.H. Early Childhood® Scholarship (T.E.A.C.H.) Program addresses under-education, poor compensation and high turnover within the early childhood workforce by providing educational scholarships to early care professionals and those who perform specialized functions in the early care system.
“WAGE$ and T.E.A.C.H. are just part of who we are, part of
the center’s make-up,” Davina said. “It is essential, imperative, to have an
educated staff, especially here in the 21st century where children
are not changing but the modes and methods of educating children are constantly
evolving. Teachers must know best practices and know how to utilize the latest
research and incorporate that into classrooms for the best outcomes for
According to Davina, “WAGE$ is essential because it helps to boost teacher morale within the program. WAGE$ both encourages and motivates staff to increase their education. Additionally, WAGE$ provides a sense of healthy competition among team members as they see who can achieve the next level first.”
She said, “My teachers talk about the courses they take and they drive each other.” Three of her staff will graduate in December with their associate degree in early childhood education and they remind Davina of why she does what she does. “If I take great care of my team, they will take great care of the children.”
Thank you, Davina, for your support of the workforce and the Child Care WAGE$® Program.
Learn more about the Child Care WAGE$® Program here.
Learn more about the T.E.A.C.H. Early Childhood® Scholarship (T.E.A.C.H.) Program here.
If any issue warrants
public attention, public discussion and rethinking as to the best way to ensure
families with young children have access to child care and pre-kindergarten, it
is our nation’s current approach to the safety and healthy development of young
children. It’s not a system as much as a patchwork quilt stitched together over
decades. The federal government allocates funds to states through individual
programs or funding streams (i.e., block grants), each with different rules,
administered by different state agencies, and too often resulting in siloed
approaches with little to no coordination or collaboration among state agencies,
departments, divisions or communities.
In December 2019,
Congress enacted the FY2020 Labor, Health and Human Services and Education
Appropriations measure, which included the following funding levels for early
care and education programs:
In addition to the funding above, in FY2019, the U.S. Dept. of Agriculture allocated $3.7 billion to states to support healthy meals and snacks for low-income children in child care centers and family child care homes  and the U.S. Dept. of Health and Human Services allocated the Temporary Assistance for Needy Families (TANF) block grant to states, of which states chose to use $3.8 billion for child care and $2.6 billion for state pre-K.  The number of children served by TANF funds for child care or pre-K is unknown because the federal government only requires aggregate spending to be reported, not how many children are served, the setting children are in (homes or centers, licensed or unlicensed) or the average price paid per child. In all, that’s more than $35 billion through various federal funds for early care and education programs.
Child care is the largest early childhood program with $12.5 billion in funding and yet only about 17 percent of eligible children (based on state standards) receive a subsidy.  Many states have a waiting list for assistance, including North Carolina with a waiting list of more than 40,000 children. Families have a difficult time finding care, affording care, and then many parents express concern about the quality of care. Numerous national reports have been released about child care deserts, communities where the need for child care for parents of children under age 6 pales in comparison to the licensed supply of child care.  The U.S. Dept. of Health and Human Services released a report in October 2019 that found the supply of home-based care has declined by more than 97,000 providers since 2005. 
Why? Child care is a business. Child care centers tend to operate in areas where the population is dense enough with sufficient numbers of private-pay families who can afford weekly parent fees. The operating budget for child care centers largely comprises parent fees and therefore staff is hired at the lowest wages possible to hold costs down. In a good economy with low unemployment, like we have today, turnover is high because staff often can find better-paying jobs in fast food, retail sales or other jobs that require less training or education. Turnover also costs businesses because of the marketing, interviewing, hiring and training required for new staff.
For home-based providers, the hours are long and the pay is low. According to a 2019 economic impact report by the Committee for Economic Development,  the average annual income of home-based providers is approximately $15,000 per year,  18% higher than in North Carolina, where the average income of home-based providers is $12,300.  The decline in home-based providers (who often serve infants and toddlers) is a hardship for parents, particularly those in rural communities where the economics of operating a center don’t work. Home-based care is often less expensive and providers may be more willing to stay open during nontraditional hours for those parents who work shift work or have long commutes to their job. Yet, again, wages drive interest in opening a home-based program (or closing one) because other jobs in the community may pay more with fewer hours and less stress.
The reality is that mothers are working today. Nationally, approximately 72 percent of mothers with children under age 6 are working outside of the home,  65.4 percent of mothers with children age 2 are working  and, 57.8 percent of mothers with children under age 1 are working.  Many of these mothers need child care, but federal subsidies reach only one out of every six eligible children. Therefore, most families are forced to afford whatever they can find. However, in too many communities, the supply is not available, let alone affordable.
There is no doubt that if our nation’s early care and education system were designed today, it would look much different. If we can’t think out of the box about a new bold system to better meet the needs of families with young children, we will be stuck with incremental, minor band-aids that ignore the real problem: the system is under-financed and poorly designed. Parents can’t afford quality child care, but we know from the research that high-quality child care really matters to the healthy development of children, particularly in the earliest years as a child’s brain is developing the fastest, setting the architecture for all future social, emotional, physical and cognitive skills. 
Two decades ago, child care was a work support. Today, we know that it is a two-generation strategy. High-quality child care helps parents work and helps support the healthy development of children. In fact, parents who can’t access child care reduce their hours or drop out of the workforce. About 94 percent of those who involuntarily work part-time are mothers who cite child care problems as their reason for working part-time. 
In 2018, the National Academy of Sciences (NAS) released “Transforming the Financing of Early Care and Education,” which reviewed the multiple funding streams for early care and education and made a number of recommendations. The NAS Committee, made up of early childhood experts and finance experts, recommended investing in early care and education at a percentage of U.S. gross domestic product (GDP) aligned with the average of other member nations of the Organization for Economic Co-operation and Development (OECD). The report recommended increasing funds in four phases, from at least $5 billion in phase one to $53 billion in phase four. 
However, it is not just
about the money. It is also about program design and meeting the needs of
families in urban and rural areas and in an array of settings that best meet
the needs of the family and each individual child with an early education workforce
that is trained and paid appropriately for the important work they do.
Rethinking is always a
bit more challenging than staying in the box with patchwork fixes. The current
system isn’t working for low-income children whose families need a subsidy or
the private market where working parents need access to affordable high-quality
child care and early education programs. It is time for a discussion about a
Shantel Zimmerman describes her favorite part of teaching as, “truthfully, the kids. It is so much fun. I tell [my husband] I get to go to work and play everyday teaching. Where else can an almost 50-year-old be silly and whimsical and get paid for it?”
Shantel has taught at Primrose School of Heritage Wake Forest in Wake Forest, North Carolina for nearly a decade. She first received her bachelor’s degree and returned to school to receive her master’s in elementary education. “I originally wanted to be a high school teacher. I changed my major in college because I didn’t think I had the patience to be with elementary or younger,” said Shantel. “Having my daughter showed me I did have the patience, so when she started school, I went back to younger kids. I like them, they’re more fun.”
For Shantel, being a parent helps develop her teaching style for young children. She also credits her style to “the classes I took, interesting articles I come across [and] talking to other teachers. It’s really just trying to see what works for you and what works with the age group you’re with.”
Her advice is to be flexible to others teaching in the field. “You can have something planned to do with your class and it may get tossed out the window in the first five minutes. It all depends on the mood of the kids. My key thing is to be flexible and go with the flow because you never know where it’s going to take you,” said Shantel.
The most rewarding part of teaching for Shantel is “having fun with the kids and watching them grow.” It’s all about the kids for her. “Watching what my kids have learned in the nine months I have them amazes me and makes me want to do more every day,” she said.
As a teaching professional, Chatiba Bullock truly values her education and credits her continuous path to being a lifelong learner. “In order for me to motivate my teachers and team members, it’s important for them to see me working,” said Chatiba.
Chatiba works as Education Manager for Durham Head Start/Early Head Start while also furthering her early childhood development degree. She first began as an assistant teacher, quickly moved up to lead teacher and went on further to serve in the leadership position of center director.
Chatiba is also a Child Care WAGE$® recipient. “I really like WAGE$ because it gives you an incentive to keep learning,” she said. “The WAGE$ program really was [integral] in motivating me as an educator to want more and better myself.”
“I received an associates in early childhood education from Durham Tech Community College in 2005 and I went on to North Carolina Central University where I received my bachelor’s in family and consumer sciences with a concentration in child development in 2008,” Chatiba said. She didn’t stop there. “I received my Master’s in education in 2014 from Ashford University and then received some post-graduate certifications from Walden University in teacher leadership and childhood administration.
It wasn’t always Chatiba’s plan to work in early childhood education. Out of high school, she began as a business major. “It wasn’t until in ‘99, I started working at the Early Learning Center through the YMCA, they had their own child care center and I took on a part-time job as a floater, and I loved early childhood education,” Chatiba said.
While there, Chatiba realized something. “Working with kids and going to school for business, it just didn’t mesh. I like working with kids and I need to learn more about children,” she said.
“[My favorite part of being an educator is] the correlation between children and families. I think it’s actually working with children and families to help them understand the importance of education and how they can foster that love at home with their kids,” said Chatiba.
Her teaching style is shaped by “letting [the children] be the teacher and I’m the facilitator. I like to build lessons when I’m in the classroom. I’m not in the classroom as much anymore, but when I’m helping teachers understand their teaching style, my teaching style basically is the child’s interests and helping teachers facilitate that in their classroom,” said Chatiba.
Jennifer Gioia, Communications Manager at Child Care Services Association
on November 20, since 1954, the world celebrates Universal Children’s Day to
spread awareness of improving child welfare worldwide, promoting and
celebrating children’s rights and promoting togetherness and awareness amongst
all children.  With Thanksgiving so close, we would like you to
join us in taking a moment and thanking those who work tirelessly every day to
improve the lives of our youngest children.
Whether that’s a parent, an early childhood
educator, a doctor, child care provider, government leader, grandparent,
volunteer, nurse, religious leader, an advocate for children, or a friend, we
at Child Care Services Association (CCSA) thank you for your dedication and
leadership to ensuring the mission that every child deserves access to
affordable, high-quality child care and education.
high-quality early childhood education?
High-quality early childhood education is
critical to a child’s development by creating a stimulating, safe and loving
environment for children birth to 5.  “A high-quality program
uses teaching approaches that support a child’s learning and curriculum goals.
Teachers modify strategies to respond to the needs of individual children, and
provide learning opportunities through both indoor and outdoor play.” 
“Quality programs are comprehensive.” 
High-quality child birth-to-five programs have lasting boosts in cognition and
socio-emotional skills driving better education, health, social and economic
outcomes.  Research shows that “high-quality birth-to-five
programs for disadvantaged children can deliver a 13% return on investment,”
which means children are more likely to graduate high school, go to college,
have a family and live a happier, more successful life. 
On Giving Tuesday (December 3), consider
investing in our children—our future. At Child Care Services Association, we’re
all about children. From helping children build healthy behaviors in what they
eat and how they play to making sure their teachers are qualified, trained and
adequately paid, CCSA focuses on a child’s early years, aiming to make them
happy, stable and secure.
all children have that start—a healthy foundation—we all do better.
Children are happier and more ready to enter
school, parents are secure in knowing their child is being cared for and
educated in a stable environment, and early childhood educators have the
resources they need to continue their education and can support their families
while pursuing the career they love.
At CCSA, we’re also all about making sure all
children have that healthy foundation. To have that healthy foundation, all
children need more stable relationships with better-educated and fairly
compensated teachers that stay in their jobs.
In fact, research shows that early experiences
are particularly important for the brain development of children of color and
children from low-income families.
“The highest rate of return in early childhood
development comes from investing as early as possible, from birth through age
five, in disadvantaged families. The best investment is in quality early
childhood development from birth to five for disadvantaged children and their
At CCSA, we use research, services and
advocacy to build a healthy foundation for every child because we believe all
children deserve the best start at their best life.
you invest in high-quality early childhood education?
Give to CCSA today! Your gift may help support
a parent who is starting a new job through our referral and scholarship programs
or a child care teacher who wants to finish an early childhood education degree
through our scholarship and compensation programs.
Our work results in enormous benefits for
children, families and the community. Help us make sure every child has a good
start to lifelong learning in a safe, nurturing, quality environment.
Our mealtimes are a part of our curriculum at Estes Children’s Cottage, and we enjoy sharing food experiences together. Our program philosophy is inspired by the schools in Reggio Emilia, Italy, and we draw inspiration from their view on food and eating together.
According to the Reggio Children book, The Languages of Food:
Recipes, Experiences, Thoughts, “special care in offering tastes, in the
food and attractive composition of the dish, in the aesthetics of table
setting, the pleasure of sharing lunch with friends, and the opportunity to
encounter the kitchen as a multisensory laboratory are important strategies for
creating a welcoming atmosphere for all and highlighting the individual in the
They view the kitchen in each school as “a place of life and of
possible relationships, a vital space inhabited on a daily basis by adults and
children, a space for thinking and research and learning.”
During the past year, we have explored expanding the children’s involvement with our mealtimes by adding a new ritual of allowing the daily table-setter to design a unique centerpiece for lunchtime. The children now gather items and request that they are used as a centerpiece.
Based on the children’s interest, we’ve created
opportunities for helping that include bringing breakfast from the kitchen,
putting away clean dishes in the morning and removing dishes from the table
after lunch. The older children developed a growing interest in talking about
our menu, the food offered and the kitchen where our food is prepared.
Since we often reference Robert when talking about how some of the dishes we have are prepared, the children wanted to know more about Robert, the manager and chef at the Chapel Hill kitchen for Child Care Services Association’s Meal Services Program. They had many questions for him, including what he looked like and his favorite foods to prepare and eat. We gathered the children’s questions and mailed a letter to Robert. He sent back his responses, complete with a picture attached.
We wanted to nurture the children’s interest in the kitchen and grow the relationship. Our oldest group of children was then able to travel by town bus on a field trip to see the kitchen in action. We were accompanied by a couple of the children’s parents as well.
They observed the food preparation process, saw
some of the tools used in the kitchen and even taste-tested a new recipe the
kitchen staff had prepared for the occasion. They now have a visual of the
kitchen, the staff and a lot of what goes into making our meals, as well as
meeting and forming relationships with the kitchen and staff.
After the bus ride back to the Cottage they were able to share “insider information” with the other children about what they had observed and seen.
Written by Kay Ducharme, Regional
CCR&R Senior Manager at CCSA
Becoming a Gigi
Guess what? I finally became a grandmother! Over the past three years, I have had the honor of becoming a grandmother (or Gigi, as my oldest granddaughter Mila calls me) to three little girls. I used to wonder why my friends never seemed to have time for me anymore after they had grandchildren. I actually found myself feeling sorry for some of them because they were always consumed with babysitting when I wanted to go do fun things on weekends. Now, I understand. “Mila adventures” occur on my weekends now, and I love every minute of them. I find myself doing things such as going to the kiddie splash pad, brushing billy goats, riding carousels, planting flowers, visiting playgrounds, shopping for shoes and other weekend girly things. We have gone through so many things, such as potty training, sleep issues, screen time limits, visits to petting farms and zoos, being gentle with animals, learning to walk dogs, etc.
Not Now, Gigi, I’m Busy Writing My Dissertation!
As a former preschool teacher many years ago, I was fascinated with language development. As I worked with young children, I tended to focus on language skills, and obviously do the same with my grandchildren. My oldest daughter is trying to finish her Ph.D. and is on the last leg of completing her dissertation. She called me the other day and told me Mila’s teacher had just called saying that Mila had been standing over a whiteboard. The teacher asked Mila why she was standing up to write. Mila’s reply was, “I am working on my dissertation.” I have heard Mila say that she was working on her dissertation many times and didn’t even think about it being different because this dissertation is something we talk about frequently in our family.
As a result of being a Gigi, I have a renewed appreciation
of what we do at Child Care Services Association (CCSA) for parents, young
children and early care and education professionals. I am keenly aware of child
care deserts for infants and toddlers, the cost of child care and the
navigation systems that parents use to unravel the mystery of child care for
their young children. I have visited and observed child care programs as a Gigi
and talked with teachers about their days and how things work in their
programs. I am amazed at how much they are accomplishing. I see new things that
Mila learns at her preschool every week and am in total awe of her development,
but most of all those language skills.
Mila really doesn’t know what a dissertation is, but she does
know that it involves writing. No one actually prompted Mila to say the word
but obviously has heard it numerous times at home, and it just comes naturally.
As I watch my younger grandchildren learning language
skills, I am reminded of what we need to do even with young infants. We respond
to their crying at first because we want to understand what they are trying to
tell us. This takes practice, but if you really pay attention, you will
understand. When they begin babbling, we imitate their sounds and help them
learn new ones.
Recently, I listened to my younger granddaughters as they
were learning to make sounds and navigate through the house by crawling or
walking around wobbling from side to side. One of them kept repeating the “B”
and “M” sounds that she had just learned, and her mother would imitate her
attempts. They had great games going back and forth, and truly there was a lot
of glee and bonding! Finally, she started saying “momma” by the end of the week,
and this week she has learned to follow directions and kiss her momma when
Young children, as we all know, do repeat what they hear and imitate what they see. Conversations with parents aid in language development and nurtures learning. Talk at home is a powerful tool in the development of language and communication skills. Talking with babies and young children in natural tones and modeling the words that we want them to adopt is extremely important. Instead of teaching Mila the word “dissertation,” we used the word many times while we were around her. It is meaningful to her. Hopefully one day, she will write a real “dissertation” as she explores her own world!
When around young children, it is important to relax and
talk to them. Children are listening and understand much more than we sometimes
give them credit for. Making them perform their new language skills can
sometimes make them clam up, so be careful that you are not asking for
Remember that play and language development go hand-in-hand. A great deal of language is developed through pretend play. Give them lots of opportunities to talk, sing and read books. Reading books with rhyming words and sounds, or singing songs are great ways to develop language skills.
Sometimes language skills emerge over a long period of time
and sometimes they emerge overnight. All children are different and develop at
their own pace. The conversations we have with children nurture their
development and learning. Our talk at home and in preschool settings is a
powerful tool in the development of young children.
5 Power Tools to Help Develop Your Skills in Expanding Language
Here are a few ideas for helping young children develop
Talk naturally in your authentic voice;
Tell stories, sing, read books, ask questions;
Sometimes just be silly with songs, books, and
When they point at a ball, expand on it and make
a sentence out of the word they used or object they pointed out; and
Add colors, prepositions or numbers of objects
in everyday language (i.e. “We are going to climb up 7 brown steps now”).
Numbers, prepositions, colors and words used will all become a natural part of
They are soaking it all in and learn so much from you. Your words are truly powerful! Model the language that you want them to use and you can create learning opportunities wherever you go or whatever you are doing with children. Enjoy them. They grow up too fast!
by Jennifer Gioia, CCSA Communications Manager
In October 2016, Michelle Roach received a
call on a Tuesday morning—she would be fostering Jordan, a 6-day-old baby. “I
wasn’t really prepared for actually searching for [child care],” Michelle said.
“I’m a solo parent, so it was a big adjustment to do that, and as soon as he
came into the home, we had a clock ticking. We had eight weeks at home with him
and then he needed to find somewhere to go during the day.”
Parents often need a place to start as they begin their child care search. This is where Child Care Services Association’s Child Care Referral Central comes in. Child Care Referral Central is a trusted resource for families looking for child care, helping them find care based on their needs and providing information and resources at their request.
“We are in a unique position to link families,
child care providers and the community together, so that parents can get all
their child care answers in one place,” said Christy Thalheimer, referral
manager at CCSA’s Child Care Referral Central.
“By going to Child Care Services Association,
it really did allow me to have one place where I could ask my questions,”
Michelle said. “I could get more information about both center-based [child
care] but also family-based [child care]. I was able to sit down with a counselor
and talk about what resources I had available to me, the subsidy through [the
Department of Social Services] and what was available in the community.”
CCSA’s referral counselors can walk a family
through all their child care options at each age of their children. From infant
care to after school care, CCSA’s Child Care Referral Central can provide the
tools families need to find the right child care for their children.
Often people see child care resource and
referral programs (CCR&Rs) as only available to families who are most at
risk due to poverty or special circumstances. While the Department of Social
Services (DSS) offers a Child Care Subsidy program that uses state and federal
funds to provide subsidized child care services to eligible families, finding
the right child care is an important piece of the work-life puzzle for every
family, no matter their income. Community members often ask if services are
only for those in financial need, but CCSA’s Child Care Referral Central is
available to every family in the nine-county area of Alamance, Caswell, Durham,
Franklin, Granville, Orange, Person, Vance and Wake counties.
Silvana Rodriguez was Michelle’s child care
counselor at Child Care Referral Central. She has been a counselor for more
than seven years.
“[Michelle] walked into the office…and then told me that she was a first time parent, she was going to receive an infant and she was nervous about the whole process,” Silvana said. “So, I answered all of her questions. She had several questions about the types of care, the differences between them, and then I did a [customized] search for her based on [her work and home addresses]…We talked about national accreditation and what
to look for, and then after that, we made a package for her with all the
different information that may be useful for her.”
“One of the things, it was so small but it helped me so much, was that all of that information was placed in one packet and handed to me,” Michelle said. “In the chaos of my life of having a newborn and figuring everything out, having this one place I could go back to with all the phone numbers and all the information about ratings and other really helpful things in one spot made something that could have been really overwhelming more manageable. I was able to periodically when I had the time, make phone calls, set up tours and narrow down where he ended up going between two really high-quality centers. I picked one that was closer to my work, and I was really happy with the results from that.”
Silvana loves helping families like
“That’s the thing that drives all us counselors because you can see the results when you follow up with them, and especially when they find a great quality place, and just going through their options and helping them navigate everything in terms of finding child care,” Silvana said.
“[CCSA’s Child Care Referral Central] made the
already challenging process of being a solo parent and figuring out the process
of DSS and foster care, and also just the challenge that every parent faces
when they have to go back to work, which is that you’re leaving your tiny human
being with other people, to really make that easier and to make me feel better
about that process and more comfortable with him being there and knowing that
he would be cared for in a reputable space,” Michelle said. “I didn’t have the
pressure of having to Google or guess. I had all that information in one spot,
and for me, that really made all the difference.”
Jordan turns three at the end of next month.
He’s is “graduating” from Early Head Start and will transition over to another
classroom in the same center mid-August. Michelle has thought about reaching
out to CCSA again to speak with a counselor about more child care options. “I’m
hoping to participate in the Universal Pre-K program next August,” Michelle
You can hear more about Michelle’s story by
watching the video below.