Choosing the best program for your child can be a difficult decision—there are so many things to consider. Child Care Referral Central (CCRC) can help make your decision easier. See a list of N.C. counties served, take a look at our referral policies, know the difference between regulated and unregulated care or review the steps to finding child care.
How it Works
When you call CCRC, a child care referral specialist will provide: information about the types of child care in your community, the features of quality child care, and referrals to child care programs that can meet your needs and the needs of your child. Using the industry-standard software called WorkLife Systems, your specialist will enter information about what you’re looking for and conduct a custom search for you. Together, you will discuss matches to child care programs that fit your unique needs.
Find Child Care Now
CCRC offers three, free and convenient ways to obtain referrals to child care programs in your area:
Call us toll-free at 855-EARLY-ED (855-327-5933) to speak with a child care referral counselor. Spanish-speaking counselors are available!
Webinar: Choosing and Using Quality Child Care
Interested in learning more about child care? Watch our webinar! During the session you will learn about:
- What steps to take during your child care search
- North Carolina licensing regulations for child care programs
- What quality child care looks like
- Different financial assistance resources for help paying for child care
- How to access other community resources that are available to support your family
- How Child Care Services Association can help you during your child care search
N.C. Counties Served by CCRC
CCRC refers only to legally operating, licensed child care programs and programs/camps for school-age children and has data on high-quality programs in Alamance, Caswell, Durham, Franklin, Granville, Orange, Person, Vance and Wake counties.
Services supported by the North Carolina Division of Child Development and Early Education.
Additional support for services in the Triangle provided by Durham County Government, Durham’s Partnership for Children – a Smart Start Initiative, Wake County Smart Start, the Town of Cary, United Way of the Greater Triangle and the University of North Carolina at Chapel Hill.
Options and Regulations
Choosing child care takes time, knowledge, and effort to find the program or caregiver that is right for you and your child. There are many options for child care and early education available in North Carolina. Some are regulated by the state and some are not. Below are definitions of the different child care and early education options available.
Regulated Child Care
North Carolina law defines child care as:
- three or more unrelated children under age 13
- receiving care from a non-relative
- on a regular basis, of at least once a week
- for more than four hours per day but less than 24 hours.
Types of Regulated Child Care
- Family Child Care Homes
A family child care home is licensed to care for five or fewer preschool-age children, including preschoolers living in that home. In addition, three school-age children may be enrolled. The provider’s own school-age children are not counted for the purposes of licensure. A family child care home with a one-star rated license has met minimal health and safety standards. A family child care home may earn a 2-5 star rated license by voluntarily meeting higher standards. You may want to review the rated license rules for specific details.
- NAFCC Accredited Homes
Family child care homes and small centers that are located in homes that voluntarily meet additional quality care standards may be eligible to receive accreditation by the National Association of Family Child Care (NAFCC). After a provider completes a thorough self-assessment of her/his program, the home is visited by a trained validator to assess whether the program meets NAFCC standards. Areas for assessment include environment, activities, and developmental learning goals, to name a few. Annual updates are required and re-application must be made every three years.
- Licensed Child Care Centers
Licensing as a center is required when six or more preschool children are cared for in a home, or when three or more children are cared for in a building other than a home. A child care center with a one-star rated license has met minimal health and safety standards. A child care center may earn a 2-5 star rated license by voluntarily meeting higher standards. Religious-sponsored programs are exempt from some of the regulations if they choose not to be licensed, but many have been licensed on a voluntary basis. You may want to review the rated license rules for specific details.
- NAEYC Accredited Centers
Child care centers that voluntarily meet additional quality care standards are eligible to receive accreditation by the National Association for the Education of Young Children. Part-day preschools may also become NAEYC accredited. This process requires a thorough center-wide self-study process involving parents and staff. Accredited programs tend to offer more educated staff, better ratios, smaller group sizes, more developmentally appropriate materials and greater parent involvement. The center is visited by a trained validator to assess whether the program meets the standards. Re-application for accreditation must be made every three years.
- Centers and Homes with a Notice of Compliance (also known as “church exempt”)
Religious-sponsored centers and homes that choose not to be licensed must still meet minimum child care regulations and must also pass building, fire, and environmental health inspections. They receive a notice of compliance from the state licensing agency.
Unregulated care is not monitored by a governmental agency to ensure a quality environment that protects children. Child care that is not required to be regulated in North Carolina includes:
- programs that operate for four or less hours per day
- programs offered only for parents on-site (health clubs, supermarkets)
- care provided in the child’s home or by relatives (more information about this type of care)
- care provided in an individual’s home for up to 2 unrelated children
- programs run by public schools and not otherwise subsidized by the government
- seasonal programs operating less than four consecutive months per year.
Types of Unregulated Child Care
- Half-Day Preschools
Because they offer care for four or fewer hours per day, half-day preschools may legally operate without a license. Care is usually offered for three or four hours in the morning, with schedules varying from one day per week up to five days per week. Unregulated half-day preschools may also become NAEYC accredited. Call Child Care Referral Central for information about preschools.
- Care in the Child’s Home
Agencies or individuals that provide care in the child’s home are another form of legal, unregulated care. Parents may choose from nanny agencies, temporary care services, or home health agencies. Information about these other types of care can be found by contacting Child Care Referral Central directly.
- Other Types of Care
After school programs, summer day camps, private grade schools, intersession camps, and parents’ morning out programs or playgroups are all types of care that may be unregulated. Information about these other types of care can be found by contacting Child Care Referral Central directly.
Steps to Finding Child Care
A child may spend over 10,000 hours of his/her preschool years in a child care program. A good child care choice can make those hours rewarding, fun and safe for your child, and give you the security of knowing that your child is in a place where the potential for growth and development is greatest.
Whether you are looking for a child care center, preschool, family child care home or school-age site, here are steps that we suggest you follow when selecting child care:
- Begin as early as possible. Many programs enroll months ahead or have long waiting lists.
- Call Child Care Referral Central at 855-EARLY-ED (855-327-5933) to speak with a referral specialist about child care quality and standards and receive your customized referral list or click here to conduct an online search.
- Decide what is important for you and your child. Make a list of what you want to know about a program.
- Call the program director or child care home provider to ask about hours of operation, cost, meals, transportation and policies. If you are interested, set up an in-person visit.
- Visit a minimum of three child care programs and spend at least an hour at each site that you are considering. Ask your questions and use Child Care Referral Central’s child care checklists to look for quality indicators and compare programs. Observe all areas where the children are cared for, including outdoor areas. Look for danger signals that can alert you to problems. Listen to how the family child care provider, director or teachers are interacting with the children.
- Get references from others with children enrolled in the child care program.
- Some questions you might want to ask yourself:
- Does your child like going to this program?
- What do you like the most/least about this program?
- Does the provider keep you well informed about your child’s development? How?
- Is the provider dependable and reliable?
- Does the provider make you and your child feel comfortable in the program? How?
- If you had to find child care again, would your child still be enrolled in this program?
- Some questions you might want to ask yourself:
- Review the compliance history of each program that you are considering. You can do this by visiting the web site of the N.C. Division of Child Development and Early Education, the agency regulating child care.
- The work of parents in ensuring a quality child care experience does not stop once a selection has been made. Once you have made your decision, become an involved parent. Volunteer at the program when you can. Drop in and visit your child at various times of the day. All high-quality child care programs welcome and need supportive parents. Parents can also serve as advocates for their own child and other children by monitoring their child’s child care program.
- Have a back-up plan in place. Inevitably, there will be emergencies at some point during your child care experience. It is wise to plan ahead and have arrangements for care in the event your child care program is closed or your child is sick.
CCRC Referral Policies
Child Care Referral Central does not recommend nor endorse any child care program or provider, and offers information to the community without regard to the age, gender, race, color, religion, national origin, affectional orientation or disability of the service provider or the person seeking information. Counselors do not recommend programs to parents but rather, provide them with referrals so parents are empowered to make their own decisions regarding the best care for their children.
Child Care Central Referral is committed to maintaining the confidentiality of all clients’ personal information and records. All information shared with Child Care Referral Central is kept confidential and is used only to help families find the best care to meet families’ needs.
Child Care Referral Central provides services to clients in a manner that makes them accessible and affordable to all families, regardless of income level. In keeping with this belief, referral services are offered at no charge to families.
What is the Provider Profile Portal?
Beginning October 14, 2020, DCDEE transitioned away from its daily Child Care Provider Survey to a weekly update on child care provider operating status, capacity and openings using the newly launch NC Child Care Resource & Referral Council Provider Profile Portal. The information you enter into the Portal is used to match families in need of child care with available care options and to inform decisions about programmatic and financial policies to support child care programs, as well as PPE supply orders. You should receive weekly reminders from email@example.com that will include a link to login into your account.
I am NOT able to access the Portal using my email address and/or Password. What should I do?
Use the email address at which you received the DCDEE/Portal notification. If you can not remember or do not have a password, click on the Request Password button on the Login screen.
If you receive the message, “We’re sorry, but we are unable to find the email you entered. Please try again or call us.”,
Weekly Email Reminders: Who sends them and when?
Each Tuesday evening, licensed child care providers will receive an email reminder to update their status and vacancies through the Provider Profile Portal. The email will come from the North Carolina Child Care Resource & Referral Council with the email address firstname.lastname@example.org. Currently, the system typically goes into spam or junk folders for some domains like Yahoo and AOL. If you are not receiving these weekly emails, check your spam folder or call us for assistance at 1-855-327-5933.
Do I also have to log into the DCDEE portal?
You should continue to log into the NC FAST Provider Portal to enroll and re-enroll in the Subsidized Child Care Assistance Program, manage attendance rosters and accept or reject vouchers. Updating your open or temporarily closed status in the Provider Profile Portal does not impact your attendance rosters of payment for NC FAST.
Is this the same portal I use to submit attendance for the NC Emergency School-Age Family Support Aid?
No. This Provider Profile Portal is directly linked to the Find Child Care NC Hotline. Follow these directions to submit information for the School-Age Emergency funds.
Have child care questions? We can help!
Our staff members are part of the team of NC Child Care Resource and Referral Specialists who are operating the statewide child care referral hotline. If you are a family needing referral support from the hotline, please call us toll-free (1-888-600-1685).