Lead Quality Enhancement Coach I (Bilingual)

Job Summary

The Lead Quality Enhancement Coach provides training, technical assistance and support to the Quality Enhancement Coaches in addition to providing daily technical assistance support to early childhood education programs. Works in collaboration with licensing consultants and other community agency staff working with providers serving young children to improve the quality and availability of child care.

Duties and Responsibilities

• Assists the Quality Enhancement Manager with the case load management for a team of Quality Enhancement Coaches—providing daily support for routine activities
• Meets with assigned team members to discuss caseload and develop best practice strategies for successful implementation of quality improvement plans
• Serves as a lead for assigned projects helping to coordinate activities and grants/awards
• Provides assistance with monitoring files to ensure compliance with quality enhancement practices and procedures
• Works with manager and Sr. director to analyze and determine caseload assignments
• Collects data to assist Quality Enhancement manager and Sr. director with completing monthly, quarterly, mid-year, and end of year reports
• Works collaboratively with the technical assistance team members and all other individuals providing technical assistance and training to child care providers serving young children
• Works collaboratively with licensing consultants, abuse and neglect consultants, early intervention specialists, community college educators, child care health consultants, and health inspectors working with local child care providers
• Helps child care programs and providers determine needs, develop objectives, identify funding, provide resources, implement strategies, and monitor progress made toward meeting the highest quality standards
• Demonstrates ability to support the social and emotional development of children
• Models developmentally appropriate activities and positive behavior management techniques during daily visits with children and early childhood staff in regulated child care center classrooms
• Works cooperatively and effectively as a team member by communicating and contributing information on a continuous basis
• Prepares, designs and implements a multi-phase plan for delivery of research-driven professional development for personnel with varying educational levels in the early childhood education field
• Collects data on the availability and quality of child care within the local area as specified by the Quality Enhancement Manager
• Determines needs and disseminates approved grant-funded materials to child care programs
• Works collaboratively with other technical assistance staff to produce articles on child care issues that can be used in various newsletters
• Meets all technical assistance outcomes for funded projects
• Demonstrates leadership abilities by serving as a mentor to technical assistance associates and assisting with the coordination of information between the regional specialist and technical assistance staff
• Attends all trainings and meetings required of technical assistance staff
• Prepare and submit all required reports
• Treat all information on CCSA clients, employees or Board Members in a confidential manner
• Participates in local, state and agency sponsored events or meetings
• Represents agency at local, state or national conferences
• Perform other tasks as assigned by agency leadership

Special Skills

• Fluent in Spanish and English
• Effective oral and written communication skills with internal and external clients
• Computer experience; knowledge of or demonstrated ability to learn File Maker Pro, Excel, and Word
• Attention to detail with ability to handle large volume of administrative work
• Ability to independently manage a large caseload of technical assistance and trainings throughout the region
• Ability to prioritize work and travel schedules to balance administrative duties, technical assistance and trainings
• Ability to work well with a diverse client population
• Professional appearance and demeanor

Education and Experience Requirements

• Bachelor’s degree in Early Childhood Education or related field and five years of experience working with children ages birth – five, their families, or programs that serve them; or a Master’s degree and two years of experience
• At least one year of supervisory experience
• Experience working with Spanish-speaking families

Special Working Requirements

• An automobile at his/her disposal; a valid, non-suspended NC driver’s license and a current automobile liability policy with continuous coverage. Reasonable accommodations may be made at agency’s discretion.
• Must be able to manipulate and operate office supplies and equipment. Occasionally required to lift up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities.
• No substantiation or criminal conviction of child abuse or neglect
• Some positions may require need for flexible schedules, including potential evening and weekend work
• Must adhere to established health and safety protocols when onsite at CCSA’s physical office locations
• If working remotely or approved for a hybrid work arrangement, must have dependable internet access and a home environment conducive for remote work.
• Some positions may require regional/statewide/national daytime and/or overnight travel

CCSA Benefits

CCSA has a generous benefits package. Permanent employees that work at least 20 hours per week are eligible for benefits. Some of the benefits we offer include:

• Section 125 Cafeteria Plan
• Health, dental, vision and life insurance
• Medical and Dependent Care Flexible Spending Accounts (FSA)
• Employer contribution to 401k Retirement Plan
• Paid annual and sick leave
• 15 paid days of holiday leave
• Paid child Involvement Leave
• Paid discretionary leave
• Employee Assistance Program
• Child Care Tuition payments
• And more…

CCSA also offers many fringe benefits. Some of the fringe benefits include:

• Commitment to diversity and equity
• Casual dress work environment
• Hybrid work schedules / flexible schedules
• Direct deposit
• Standing and emergency payroll advances
• Child Care Referral assistance
• And more…

CCSA has been awarded Living Wage Employer Certifications in Orange and Durham Counties, and is a Family Forward NC Certified Employer.

Employment is contingent upon passing a criminal background check. CCSA is no longer requiring the COVID-19 vaccine for employment due to the fact that there is significantly less risk of severe illness.  However, CCSA strongly recommends that employees receive this vaccination in order to minimize the risk of infections in our workplace. 

Job Features

Job Category	Exempt
Division	Child Care Resource & Referral
Department	Technical Assistance
Salary Range	$49,506 – $70,992