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By Marsha Basloe, president of Child Care Services Association

As I drove to work this morning, the conversation on my news radio station was around essential positions in our communities. They mentioned hospitals, schools, grocery stores and more.

We must not forget our child care programs and the early childhood educators who teach and care for our children every day!

As the coronavirus affects all aspects of our lives, I urge federal, state and local policymakers to consider early childhood educators as essential workers in today’s economy. Any measures taken by government to support Americans who do not have paid sick leave, early childhood educators must be included. These dedicated teachers are the workforce that supports all other workforces. With K-12 schools closing, child care centers must consider whether to remain open and risk exposure or to close and put their teachers and staff at risk of not being paid. The centers that choose to remain open might also be needed to serve additional children.

Early childhood educators are one of the lowest-paid workforces in the U.S., and often do not have paid sick leave or health insurance. And yet, this does not reflect their value to our children and families. Science tells us the first five years of a child’s life are the most crucial for brain development, setting the architecture for all future learning. “Early experiences affect the development of the brain and lay the foundation for intelligence, emotional health, and moral development,” according to Jack Shonkoff, director of the Harvard Center on the Developing Child. [1]

“The lack of paid sick days could make coronavirus harder to contain in the United States compared with other countries that have universal sick leave policies in place,” Rep. Rosa DeLauro, who chairs the House Appropriations subcommittee overseeing federal health agencies, said in a statement. “Low-income workers and their families could be hit even harder by the virus, as low wage jobs are at the forefront of not providing sick leave benefits.” [2].

“Workers should never be forced to choose between staying home or working while sick to earn a living,” said Congressman David Price. [3] While it didn’t pass in Congress, Congressman Price co-sponsored Rep. DeLauro’s Healthy Families Act “because we need a national paid sick leave policy to help families take care of illnesses and the financial burden it may cause. And, it will help contain the spread of viruses like coronavirus by allowing sick workers to remain home.” [3]

Early childhood educators ARE essential personnel. If federal, state and local governments are going to support essential jobs, we must also support our child care workforce and our early childhood programs.

We hope that North Carolina will consider multiple areas to support programs and families, including:

  • Adjusting payment policies so they are based on enrollment of children rather than actual attendance;
  • Waiving any state policies that terminate child eligibility based on a specific number of absent days;
  • Temporarily suspending redetermination of family eligibility for child care services;
  • Allowing providers to waive co-pays and adjusting reimbursement rates accordingly.

There are many more ways we can support our communities, and we would be happy to work with the state on this. We need to ensure that we support our early childhood community!

“Every child deserves the best chance to succeed,” said Gov. Roy Cooper. “That means we have to support families, early childhood teachers, and all those who have an impact on early childhood development.” [4]


[1] The National Academies of Sciences, Engineering, Medicine. From Neurons to Neighborhoods: The Science of Early Childhood Development.

[2] The Hill. Democrats introduce bill to guarantee paid sick leave in response to coronavirus.

[3] Congressman David Price’s Facebook Page. March 6, 2020 Facebook Post.

[4] Governor of North Carolina. North Carolina awarded $56 million to promote children’s well-being and early learning.

By Kay Ducharme, Regional CCR&R Senior Manager at Child Care Services Association

Part III: Why is data important?

For Child Care Services Association (CCSA), collecting data about the impact and effects of high quality child care is one of the most important things we can do for early childhood educators, young children and families. To that end, we talk to educators and families daily, collecting an enormous amount of data to analyze the needs of families and early childhood educators. In fact, we are the only organization in North Carolina that collects data on child care supply and demand. This information helps us strengthen and innovate the child care system for families, child care providers, programs and communities.

Yet, I am often asked why we have to collect all of this data. In short, data is absolutely vital to ensuring that all children have access to high quality child care led by educated and motivated teachers.

For example, recent data indicates decreases in the number of classrooms, family child care homes and the total number in the child care workforce. Since child care resource and referral (CCR&R) is the only system that collects data on both supply and demand, we continue to help families locate child care as the supply decreases and the need increases. We also work to help start-up new programs to fill gaps where the supply of child care is limited. Our data can be used to help us advocate for change in public policy. And we need data to accurately tell the story of what families and providers across North Carolina need to strengthen services for families and the early childhood education field.

Federal funds to support CCR&R are a part of the Child Care Development Block Grant (CCDBG). The state’s Division of Child Development and Early Education (DCDEE) defines goals each year for the Council to help North Carolina meet federal block grant requirements. Regional CCR&R Lead Agencies receive funding from the Council to provide services in the 14 CCR&R regions based on population, community and child care demographics, workforce numbers and number of classrooms in the region, etc. The Council reports outcomes, outputs and demographics to DCDEE each year. These reports enable us to analyze customer needs and identify gaps in services and trends in each of North Carolina’s 100 counties.

Statewide in FY19, the NC CCR&R system data indicated that the 14 regions trained 24,180 early educators; 3,077 of those training participants received CEUs. In addition to training, CCR&R agencies provided technical assistance to 6,171 classrooms/homes and consumer education and/or consultation to 21,738 households across the state. Ninety-eight percent (98%) of families surveyed said they used quality indicators when choosing child care and 97% of the families surveyed indicated that they chose a 3-5 star rated child care program after using CCR&R services. By collecting data in a consistent manner using defined data sets, data is monitored to ensure reliability.

To access a membership to the website for CCR&R staff, please contact Mary Erwin, NC CCR&R Council Coordinator at Child Care Services Association, here.

For more in-depth knowledge of the CCR&R system, training sessions are available each year throughout the state for new staff. The final one for this fiscal year will be held in Greenville, N.C., at the Martin-Pitt Partnership for Children, April 23 at 9:30 a.m. You can register for the training session here.

To read the first part of this series on what the statewide CCR&R is, click here.

To read the second part of this series on what the NC CCR&R Council is, click here.

By Tanya Slehria, Spring Communications Intern at CCSA

Tracy Pace’s favorite part of being an early childhood educator is “being there, being able to be an advocate for [children’s] success and being willing to listen and try to help parents reach out, find the resources [they need] and gain new skills.”

Tracy wears many hats in her role as a lead teacher at Nanna’s & Momma’s Child Care Center in Pisgah Forest, North Carolina. “And my title kind of switches from day-to-day,” Tracy said. “It depends. I’m a very flexible person, but the majority of my time is used either as teaching in a classroom or in the office as an executive assistant.” 

After high school, Tracy said, “I decided to get married instead of go to school…my husband and I were married for 5 years and our first child came along…We didn’t want them to do the same thing we’ve done. We wanted [them] to try to be smarter than that. So, we both had enrolled in school…Our second child came along and I just piddled here and there and did a class. So, it took me 26 years to get my associate’s degree and I’ve just done that this July [2019]” from Blue Ridge Community College.

Tracy’s educational journey may be filled with twists and turns, yet her commitment to education and early childhood education has remained consistent throughout her 30-plus years in the field. While working toward her degree, she was still supporting her family of four children as well. 

After graduating, Tracy enrolled in Brevard College. It was through her persistence and encouragement that they began offering a birth-to-kindergarten program and an education program for students to receive teaching licenses. She continued to pave her own path, and as she told Brevard, “I’d love to [enroll with] the T.E.A.C.H. Scholarship.” At the time, Brevard was not participating with CCSA’s T.E.A.C.H. Early Childhood® Scholarship Program, but Tracy’s determination led them to offer the scholarship. “So, in 10 classes, I’ll have my Bachelor’s degree,” Tracy said.

Tracy’s involvement with T.E.A.C.H. began with her work at Nanna’s & Momma’s where she became a Child Care WAGE$® recipient. At the time, she was her mother’s full-time caregiver, a full-time student, a full-time employee and a full-time mother. She credits her ability to keep up with it all to the WAGE$ supplement.

“The [WAGE$] supplement has allowed me not to have [a second job] and to help me manage all these other different things, as first of all, a wife and mother, and second of all, someone who wants to give back to their community. Without [WAGE$], it wouldn’t have been possible,” said Tracy. 

Tracy is as dedicated a teacher as she is a student. Her goal has always been to teach. Teaching “fits my family’s needs,” said Tracy.

Before her time in the classroom, Tracy worked as the assistant director for the Brevard Davidson River Presbyterian Church and was involved with various organizations. Her position helped her form a network of connections that serve as a benefit to her current role as an educator. “I think community resources is my biggest strength—those connections outside of this job and those I made before I got into this current job,” said Tracy. “I know people to call by name at the Social Services office. I would say that’s one of the biggest things for teachers, in general, is being able to know and have a list of those resources and know people by name.” 

Tracy attributes her teaching style to her community. “I’ve grown a lot and become a lot more flexible as I understand and continue to try to edge out a living in the community that I’ve worked and raised my kids in and [one that] they would love to come back to,” she said. She also credits her passion for reading, “which has given me an understanding and [ability to find] solutions, or things I can try, and that not all kids are the same.”

“We know everything we need to know before we’re age 5. That’s the point and most people miss that. They think we’re not anything until we’re 5 and go to kindergarten, but every child learns all their coping skills, their ability to receive and give information before the age of 5,” said Tracy.

By Marsha Basloe, President, Child Care Services Association

Working Parents Need Access to Quality Child Care – More Support Needed for Child Care Workforce

Currently, throughout North Carolina, nearly half a million (457,706) children under age six live in a family where all parents in the household are working.[1] Many of these children are in some type of child care setting every week so that their parents can obtain and retain jobs that sustain and grow our state’s economy. 

A study by the Committee for Economic Development (CED) shows that child care as an industry has an economic impact in North Carolina of $3.15 billion annually ($1.47 billion in direct revenue and $1.67 billion in spillover in other industries throughout our counties and cities).[2] Child care programs have an overall job impact throughout the state of 64,852, which includes 47,282 individuals who are employed within child care centers or who operate a home-based business plus another 17,570 in spillover jobs – created through the activity of those operating child care programs.[3] The economic impact of child care matters because it helps drive local economies. When parents can access child care, they are more likely to enter the workforce and stay employed. 

The Child Care Workforce: Early Brain Builders

Source: Committee for Economic Development, 2019

What we know is that child care is not only a work support for parents but also an early learning setting for young children. Research shows that a child’s earliest years are when the brain is developing the fastest – forming a foundation for all future social, emotional, physical and cognitive development. During this time, more than 1 million new neural connections are formed every second.[4] This is important to understand because both parents and child care providers play an important role in supporting healthy child development – helping to shape the brain’s foundation for all future learning (e.g., school readiness and school success).

Because both genes and experiences impact a child’s brain development,[5] the child care workforce plays a critical role in supporting early learning. In essence, they are brain builders – working with children to support a strong foundation on which later learning depends – just like the foundation for a house, all floors above the basement depend on the construction or sturdiness of the basement.

The Workforce that Supports All Other Workforces

Despite the important role that child care educators play in supporting our next generation (as well as supporting the ability of parents to work), the current economic model for child care programs falls short of supporting child care workers in a way that recognizes their role in child development. How so? The operating budget for child care programs is based on parent fees and state subsidies paid for low-income children.

Because the current cost of child care in North Carolina is so high (e.g., $9,254 annually for center-based infant care),[6] program directors try to keep costs down because they know parents can’t pay more. However, what this translates to is low wages for the child care field. In today’s economy, where the fast-food industry and retail sales pay higher hourly wages and often offer benefits, the competition for the workforce to enter the early childhood field is steep. In fact, the early childhood field is experiencing a workforce crisis.

In North Carolina, the median wage earned for child care teachers is about $10.97 per hour ($22,818 per year if full time) and assistant teachers earn $9.97 per hour.[7] These wages represent a modest 0.7% increase in buying power despite much larger gains in education. The study also found that statewide, 39% of teachers and teacher assistants had needed at least one type of public assistance (e.g., TANF, Medicaid, SNAP/food stamps, etc.) in the past three years.

Child Care Services Association (CCSA) is conducting a county-level early childhood workforce study for the Division of Child Development and Early Education (DCDEE) that will be completed in August 2020. Once completed, North Carolina will have additional information.

Source: Committee for Economic Development, 2019

For context, many child care educators are supporting their own families. With these wages, they fall well short of the level that qualifies them for public food assistance benefits (e.g., a family of three with income under $27,000 per year qualifies for the Supplemental Nutrition Assistance Program – SNAP).[8] It’s not hard to understand that workers in low wage jobs face stresses in making ends meet, in supporting their own families and in parking their stress outside the classroom door when working with young children. 

In North Carolina, the state funds two programs administered by CCSA to support the early childhood workforce:

  • Child Care WAGE$® Program, which provides education-based salary supplements to low paid teachers, directors and family child care educators working with children ages birth to five. The program is designed to increase retention, education and compensation. The Child Care WAGE$® Program is a funding collaboration between local Smart Start partnerships (55 partnerships) and the Division of Child Development and Early Education (DCDEE).[9] Salary supplements are earned – tied to the recipient’s level of education, with teachers and family child care providers awarded on a different scale than directors.

These strategies are invaluable to better support the child care workforce for the important work that they do.  It raises salaries sometimes almost a dollar an hour. You can see the impact of these programs on our website. This is an investment in the workforce that supports all other workforces, AND also an investment that results in better outcomes for our children (e.g., brain-building that leads to school readiness). We hope these programs will grow in the years ahead to support our early childhood educators who care for our young children and families.

As we approach Thanksgiving, I am thankful for the work of our early educators. It is time for our communities to think about compensation for the early childhood workforce in a manner that reflects their contribution to our state’s prosperity.


[1] U.S. Census Bureau, Table B23008, Age of Own Children Under 18 Years in Families and Subfamilies by Living Arrangements by Employment Status of Parents, 2018 American Community Survey, 1 Year Estimates. https://data.census.gov/cedsci/table?q=b23008&hidePreview=true&table=B23008&tid=ACSDT1Y2018.B23008&lastDisplayedRow=15&g=0400000US37

[2] Child Care in State Economies: 2019 Update, Committee for Economic Development, 2019. https://www.ced.org/childcareimpact

[3] Ibid.

[4] Harvard University Center on the Developing Child, Brain Architecture. https://developingchild.harvard.edu/science/key-concepts/brain-architecture/

[5] Ibid.

[6] The U.S. and the High Price of Child Care: An Examination of a Broken System, Child Care Aware of America, 2019. https://usa.childcareaware.org/advocacy-public-policy/resources/priceofcare/

[7] Child Care Services Association, Working in Early Care and Education in North Carolina, 2015,  https://www.childcareservices.org/wp-content/uploads/2017/11/2015-Workforce-Report-FNL.pdf        

[8] U.S. Department of Agriculture, Supplemental Nutrition Assistance Program, eligibility 2019. https://www.fns.usda.gov/snap/recipient/eligibility

[9] WAGE$ North Carolina, Child Care Services Association.  https://www.childcareservices.org/wages-nc/

[10] AWARD$ North Carolina, Child Care Services Association. https://www.childcareservices.org/awards/

By Tomonica Rice-Yarborough and Kathy Thornton from CCSA’s Professional Development Initiatives Team

World Teacher’s Day was established in 1994 to recognize and celebrate teachers all over the world for their hard work and dedication. It also brings to light the issues affecting the profession to work toward a resolution for retaining and attracting teachers to the field. This day was founded to celebrate public school teachers, but early care educators also should be recognized on this day because they’re instrumental to the growth and development of our children. Their contributions to society’s economic stability should be valued, recognized and celebrated.

One of the main issues facing early care educators is the little recognition or validation they receive for the pivotal roles they play in the lives and development of young children. As a field, early educators in North Carolina often hold degrees, but they earn significantly less than public school teachers. According to CCSA’s 2015 North Carolina Child Care Workforce Study, the median wage of center directors in North Carolina was $16.00 per hour, while teachers earned $10.97 per hour and assistant teachers earned $9.97 per hour. 

Although degree attainment has drastically increased in North Carolina, the field as a whole still suffers from being perceived as a high priced “babysitting service.” For 30 years, the T.E.A.C.H. Early Childhood® Scholarship Program has provided the workforce with access to a debt-free college education while they work as low wage earners teaching future doctors, lawyers, teachers, administrative assistants, scientists…

Our brains grow faster between the ages of birth and 3 than any other time in our life. Children who are formally cared for in early education settings outside of their homes depend on the early educator to support their developmental growth. Those years are particularly formative, making the role of the early educator even more critical. According to philosopher John Locke, “a child’s mind is a blank slate waiting to be filled with knowledge.” Early educators play a big part in setting the foundation for our children’s future.

On Sept. 4, 2019, Australia celebrated Early Childhood Educators’ Day to honor and appreciate early childhood educators. The world, like Australia, should have a day set aside to recognize early childhood educators. Sadly, early childhood educators are seldom during the World Teacher’s Day observance. This lends credence to the perception that early childhood education isn’t seen as a worthy profession. Why can’t we dedicate a day of observance to them?

Early education workforce initiatives in North Carolina such as the T.E.A.C.H. Early Childhood® Scholarship Program, the Child Care WAGE$® and the Infant-Toddler Educator AWARD$ salary supplement programs and NAEYC’s Power to the Profession are aimed at professionalizing the early care and education field so its members receive the respect, recognition and compensation they so rightly deserve.

Written by Kay Ducharme, Regional CCR&R Senior Manager at CCSA

Becoming a Gigi

Guess what? I finally became a grandmother! Over the past three years, I have had the honor of becoming a grandmother (or Gigi, as my oldest granddaughter Mila calls me) to three little girls. I used to wonder why my friends never seemed to have time for me anymore after they had grandchildren. I actually found myself feeling sorry for some of them because they were always consumed with babysitting when I wanted to go do fun things on weekends. Now, I understand. “Mila adventures” occur on my weekends now, and I love every minute of them. I find myself doing things such as going to the kiddie splash pad, brushing billy goats, riding carousels, planting flowers, visiting playgrounds, shopping for shoes and other weekend girly things. We have gone through so many things, such as potty training, sleep issues, screen time limits, visits to petting farms and zoos, being gentle with animals, learning to walk dogs, etc.

Not Now, Gigi, I’m Busy Writing My Dissertation!

As a former preschool teacher many years ago, I was fascinated with language development. As I worked with young children, I tended to focus on language skills, and obviously do the same with my grandchildren. My oldest daughter is trying to finish her Ph.D. and is on the last leg of completing her dissertation. She called me the other day and told me Mila’s teacher had just called saying that Mila had been standing over a whiteboard. The teacher asked Mila why she was standing up to write. Mila’s reply was, “I am working on my dissertation.” I have heard Mila say that she was working on her dissertation many times and didn’t even think about it being different because this dissertation is something we talk about frequently in our family.

As a result of being a Gigi, I have a renewed appreciation of what we do at Child Care Services Association (CCSA) for parents, young children and early care and education professionals. I am keenly aware of child care deserts for infants and toddlers, the cost of child care and the navigation systems that parents use to unravel the mystery of child care for their young children. I have visited and observed child care programs as a Gigi and talked with teachers about their days and how things work in their programs. I am amazed at how much they are accomplishing. I see new things that Mila learns at her preschool every week and am in total awe of her development, but most of all those language skills.

Talking Power

Mila really doesn’t know what a dissertation is, but she does know that it involves writing. No one actually prompted Mila to say the word but obviously has heard it numerous times at home, and it just comes naturally.

As I watch my younger grandchildren learning language skills, I am reminded of what we need to do even with young infants. We respond to their crying at first because we want to understand what they are trying to tell us. This takes practice, but if you really pay attention, you will understand. When they begin babbling, we imitate their sounds and help them learn new ones.

Recently, I listened to my younger granddaughters as they were learning to make sounds and navigate through the house by crawling or walking around wobbling from side to side. One of them kept repeating the “B” and “M” sounds that she had just learned, and her mother would imitate her attempts. They had great games going back and forth, and truly there was a lot of glee and bonding! Finally, she started saying “momma” by the end of the week, and this week she has learned to follow directions and kiss her momma when prompted. 

Young children, as we all know, do repeat what they hear and imitate what they see. Conversations with parents aid in language development and nurtures learning. Talk at home is a powerful tool in the development of language and communication skills. Talking with babies and young children in natural tones and modeling the words that we want them to adopt is extremely important. Instead of teaching Mila the word “dissertation,” we used the word many times while we were around her. It is meaningful to her. Hopefully one day, she will write a real “dissertation” as she explores her own world! 

When around young children, it is important to relax and talk to them. Children are listening and understand much more than we sometimes give them credit for. Making them perform their new language skills can sometimes make them clam up, so be careful that you are not asking for performances.  

Remember that play and language development go hand-in-hand. A great deal of language is developed through pretend play. Give them lots of opportunities to talk, sing and read books. Reading books with rhyming words and sounds, or singing songs are great ways to develop language skills. 

Sometimes language skills emerge over a long period of time and sometimes they emerge overnight. All children are different and develop at their own pace. The conversations we have with children nurture their development and learning. Our talk at home and in preschool settings is a powerful tool in the development of young children. 

5 Power Tools to Help Develop Your Skills in Expanding Language

Here are a few ideas for helping young children develop language skills:

  1. Talk naturally in your authentic voice;
  2. Tell stories, sing, read books, ask questions;
  3. Sometimes just be silly with songs, books, and words;
  4. When they point at a ball, expand on it and make a sentence out of the word they used or object they pointed out; and
  5. Add colors, prepositions or numbers of objects in everyday language (i.e. “We are going to climb up 7 brown steps now”). Numbers, prepositions, colors and words used will all become a natural part of their vocabulary.

They are soaking it all in and learn so much from you. Your words are truly powerful! Model the language that you want them to use and you can create learning opportunities wherever you go or whatever you are doing with children. Enjoy them. They grow up too fast!

Thank you to Kristen Siarzynski and Kathryn DeLorenzo for the photographs of Kay’s grandchildren.

Written by Allison Miller, VP of Compensation Initiatives at CCSA

Early Educator’s Day

Australia has the right idea. They celebrate Early Educator’s Day on September 4, 2019. We should do the same! We have National Provider’s Day in May, but shouldn’t we celebrate teachers who work with our young children at every opportunity? They deserve our recognition; children need them, parents need them and the nation needs them. They truly are the workforce behind the workforce.

The Workforce Behind the Workforce Deserves Better Compensation

Early educators make it possible for other professionals to go to their jobs, to lend their expertise to the community, to grow the economy. To be productive in the workforce, parents need peace of mind that can only come from knowing their children are in safe, stable, positive and engaging environments with teachers who can appropriately guide their learning.

It’s a lot to expect when early childhood teachers, on average, earn $10.97 per hour in North Carolina. It’s not an easy problem to solve because most parents cannot afford to pay more than they do. That’s where the Child Care WAGE$® Program comes in.

A Compensation Strategy: The Child Care WAGE$® Program

Early educators deserve to be paid commensurate with their education and the importance of their jobs. Sadly, that’s simply not the case. The Child Care WAGE$® Program is an education-based salary supplement program for teachers, directors and family child care providers working with children birth to five. Awards are issued after the eligible participant has completed at least six months with the same child care program.

As a result of this additional compensation, early educators not only earn more, but they are more likely to stay and increase their education. The quality of child care is improved when turnover rates are low, education is high and compensation is fair.

WAGE$ is made possible with the funding provided by the local Smart Start partnerships that elect to participate and the NC Division of Child Development and Early Education.

Does WAGE$ work?

Yes! In the fiscal year 2018-2019, WAGE$ recipients from the 55 participating N.C. counties earned an average six-month supplement of $974, which breaks down to about $.94 more per hour for full-time employment. The vast majority of participants had at least a two-year degree with significant early childhood coursework and they stayed in their programs. Only 14% left their employers last year, which is notably lower than turnover rates prior to WAGE$ availability.

WAGE$ Recognizes Early Educators

In addition to the program results of increased education, retention and compensation, WAGE$ recognizes the importance of early educators and the key role they play in our lives. It is a way to show appreciation and to boost morale for an underpaid workforce.

In fact, 97% of survey respondents said that WAGE$ makes them feel more appreciated and recognized for their work.  The feedback of participants always highlights this message.

One teacher shared, “WAGE$ has shown the value of giving incentives to teachers.  Teachers need to feel appreciated and rewarded.  All teachers deserve a chance to feel special and loved; that is how WAGE$ makes me feel.”

We all need to take the time to show our appreciation to this workforce. They deserve it. Happy Early Educator’s Day!

For more information, view the Child Care WAGE$® Program: NC Statewide Report (FY19).

Written by Jennifer Gioia, CCSA Communications Manager

Both Kellie Brower, director of The Goddard School of Chapel Hill for two years, and Valerie Morris, owner and director of Beginning Visions Child Development Center & School in Alamance County for 20 years, had to recently recertify their centers. Both turned to the Infant-Toddler Quality Enhancement Project (ITQEP) for help.

Kellie “didn’t feel comfortable enough to lead the faculty” of her center into recertification on her own and reached out to Amanda Hazen, one of the infant-toddler specialists at ITQEP. When Valerie’s center needed recertification, ITQEP reached out to her, and she found it to be very helpful. Whether it’s two years or 20 years, ITQEP is there to assist even the most seasoned directors and staff achieve quality infant-toddler care.

What is the Infant-Toddler Quality Enhancement Project?

In 2004, the NC Division of Child Development and Early Education, in collaboration with the NC Resources and Referral Council, established the statewide Infant-Toddler Quality Enhancement Project (ITQEP). Operated by Child Care Services Association (CCSA), the NC ITQEP supports the development of higher quality infant and toddler classrooms in all of North Carolina’s 100 counties by providing specially trained infant-toddler specialists across the state for coaching, mentoring and consultation to teachers and directors of early care and education centers.

How Does the Infant-Toddler Quality Enhancement Project Help Child Care Directors?

“[ITQEP] helped us get ready for stars,” Kellie said. “With the new rules that have come out, [ITQEP] explained them and provided suggestions to get us over the hump…Honestly, they are my first point of contact whenever I have any questions. They have been seriously amazing. Always get back to me quickly, it never takes them long at all. They always seem to be available and happy to help, so it’s been really great.”

The NC Division of Child Development and Early Education issues star rated licenses to all eligible child care centers and family child care homes based on indicators of a program’s quality of care and education.[1] Child care programs can receive one to five stars. The star-rated license acts as a “roadmap” for providers to follow as they strive to improve the quality of their care.[2]

“Honestly, I would say them helping us with the stars rating [has been my favorite], because it is such a taxing procedure, and I can’t do it all by myself,” Kellie said. “Having that extra support means the world to me. It’s worth it to have them come in and be an outsider to look in, you know, to see what they see, because sometimes I’ll go into a classroom 15 times and I won’t see the things that they see, because that is something that I’m looking at every day.”

“I want to make sure we’re doing the right thing and we’re staying up to date,” Valerie said. “The rules and regulations, especially with the [ITERS] scales, change so much and so often that sometimes I have to get outside help to come in and remind me of things to keep me on top of the game.”

In order for programs to achieve a higher star rating, they must be accessed with the environment rating scale, which measures both quality and education. The Infant-Toddler Environment Rating Scale (ITERS) assesses child care programs for children birth to 2 ½ years of age.

“Definitely by far, [ITQEP] has been my favorite service,” Valerie said. “Amanda has been very thorough and very consistent. She finished the whole thing. Sometimes I have people come and it seems like we lose contact, but Amanda went out of her way and followed up to the end, and still after that, she contacts me regularly to ask me if I need anything, or if I have any questions, or to share an update she learned…She’s very enlightening.”

How do Teachers Apply the Infant-Toddler Quality Enhancement Project in the Classroom?

Knowing the reasons why, and not only how, are just as important for teachers when applying new lessons and suggestions from infant-toddler specialists in the classroom. “We had a question about an infant diaper changing procedure,” said Kellie. ITQEP specialists visited and “[made] it easier for me to give our teachers why we’re doing it and how we’re doing it. It’s just easier to apply in the classroom if I also have reasons why.”

“[ITQEP has] been really informative,” Kellie said. “Every time they come in, they are giving us something, whether it is tips and tricks, suggestions, encouragements, which is great, but it’s also nice because even if they’re just giving information to me, I can easily train the staff… then they always follow-up to make sure that we’ve been able to implement their suggestions, and if we weren’t, they come up with new suggestions.”

“[ITQEP Specialist Amanda] created an art carrier for the young ones, the ones that are one turning into the age when they have art,” Valerie said. “She made a little carrier so it would be easier to pull it out and put it back up. Sometimes with the older toddlers, we would leave the art out, but it would kind of make a mess, so she said you don’t have to leave it out all the time, put it in this carrier and it’s easy. You can pull it out when you’re ready to use it, as long as you make it accessible to them for an hour or so a day.”

“[ITQEP Specialists also] helped us redo the schedule to make the teachers’ schedule run smoother, so they wouldn’t have to do so much hand washing,” Valerie said. “Let’s go outside, come straight in and wash hands, and then sit at the table, rather than coming in, washing hands, playing for a little bit and then washing hands again and sitting down. It saves us some time.”

Kellie has also noticed a change in her how her teachers relate to the children.

“I’ve just noticed so much more focus on tummy time and [our teachers] understand why it’s important to physical development,” Kellie said. “Language was something that some of our teachers were struggling with because they had also come from ECERS classes and they just didn’t know how to relate to the younger children. So, I’ve also noticed a huge difference in the language between the teachers and the children, which has been great.”

“[ITQEP specialists] genuinely have the best interest of the infants and toddlers at heart,” Kellie said. “There’s never a question of what is important to them. But you can see in their attitude and their professionalism that infant-toddlers are always their focus, and they want them to grow up and be socially, emotionally, physically and academically developed well…[The ITQEP has] been amazing and invaluable, honestly, to me as the director and also to our staff.”

To continue supporting the operations of Child Care Services Association and crucial programs such as the Infant-Toddler Quality Enhancement Project, please donate today.


Sources:

[1] The North Carolina Division of Child Development and Early Education. https://ncchildcare.ncdhhs.gov/Services/Licensing/Star-Rated-License/star-rated-license

[2] Smart Start of Forsyth County. https://smartstart-fc.org/star-rating-system-your-child/

By Jennifer Gioia, CCSA Communications Manager, and Colleen Burns, CCSA Summer 2019 Communications Intern, UNC-Chapel Hill

Yolandra Powell appreciates Child Care Services Association’s (CCSA) Professional Development Program, because “I take back as many resources [and] materials as I can. If there are any books that the training suggests, I try to get those books too and use [them] as a resource within my program.”

As the owner and director of Abundant Love Christian Child Care Center in Durham since 2011, Yolandra especially appreciates CCSA’s professional development for the “business side of child care.”

She’s been in the child care industry since 1994, and has earned her associate and bachelor’s degrees, but her training and education have not ended there. Yolandra continues to improve both herself and the employees of her child care center through CCSA’s Professional Development Program.

What is CCSA’s Professional Development Program?

CCSA “works to increase access to the highest quality professional development for the early education workforce in the Triangle and across North Carolina,” says Linda Chappel, senior vice president of Triangle Area Child Care Resource and Referral Services at CCSA.

The purpose of CCSA’s Professional Development Program is to improve the quality of early care and education in family child care homes, centers and preschools by:

  1. increasing teacher education and training,
  2. improving developmentally appropriate practices in early childhood settings and
  3. increasing accessibility and affordability of professional development required to maintain licensure and certification.

This helps create the very best environment for children to grow, develop and enter school ready to learn. Children’s brains develop more in the first three years of life than any other time, making the education of their teachers vital.

A Teacher’s Education Affects Child Development

Numerous research studies have shown a strong connection between the education level of early childhood teachers and the quality of child care. Because they are such a vital part of the child care system, CCSA provides training for early childhood professionals, supporting their continued professional development.

“Early educators’ professional development is important since they must complete on-going training hours every year,” said Lydia Toney, technical assistant specialist/training and support coordinator at CCSA. North Carolina also requires initial and annual on-going training as part of early educators’ professional development.

In fiscal year 2018, more than 2,500 early childhood providers attended CCSA’s professional development opportunities in the Triangle.

Professional Development Opportunities

CCSA offers a variety of professional development opportunities to early childhood educators at a low cost, including workshops, seminars, online classes and continuing education courses.

“They’re very informative and allow us to be able to enhance our program,” Yolandra said. “We’ve also taken advantage of a lot of the telephone trainings…But it’s really easy, and…beneficial to [my staff]…We’re always looking for new ways and learning new things to better and help our program.”

For further professional development opportunities, Yolandra said, “It’s always good to be able to go to CCSA’s training calendar. I just print it out and allow [my staff] to pick out the training that they want to do within that particular quarter.”

The professional development calendar includes CCSA’s professional development opportunities and opportunities offered by other organizations.

Professional Development Feedback

CCSA offers surveys to participants at the end of each workshop to gather information about what they learned. Yolandra has found these surveys to be a great addition to the workshops offered. “[CCSA] should continue to do those surveys…[because feedback helps] to continue to offer good training for [child care] programs,” she said.

One of the many workshops CCSA offers is the Emergency Preparedness and Response (EPR) workshop, where licensed facilities are required to attend the workshop and then complete an EPR plan.

“It is a bit detailed and participants [at one particular EPR workshop] were…anxious and nervous because of what they heard about the workshop,” Lydia said. “I had a participant thank me for the examples and scenarios that were shared throughout the workshop. She shared that it helped in making the experience relatable and removed the fear that she had coming into the workshop.”

Teachers are Ready to Help Children Develop and Succeed

Yolandra also understands the importance of ensuring her child care program and staff are ready to help children develop and succeed.

“I do the accreditation training through CCSA, any developmental classes that I feel will help my program, any of the infant-toddler classes,” she said. “I’ve taken the training [at CCSA] for the business side of child care. I take advantage of all the food program [CACFP] training that’s offered there as well.”

To continue supporting the operations of Child Care Services Association and crucial programs such as CCSA’s Professional Development, please consider donating today.

Written by Jennifer Gioia, CCSA Communications Manager, and Colleen Burns, CCSA Summer 2019 Communications Intern, UNC-Chapel Hill

Lynette Mitchell has been the director and owner of Harvest Learning Center in Chapel Hill, NC for 15 years. She is in her first year as a Shape NC site. In the video above, Lynette talks about how she’s involved the parents of her center with Shape NC.

Shape NC is a program implemented by CCSA in partnership with Smart Start that aims to increase the number of children starting kindergarten at a healthy weight. The program promotes healthy eating and active play for children from birth-5 years old by working with child care programs to instill healthy behaviors early on, creating a solid foundation for a healthy life.

CCSA’s Communications Manager, Jennifer Gioia, sat down with Lynette to find out how her experience has been with Shape NC thus far.

Jennifer:  How did your center hear about Shape NC?

Lynette:  Swanda [Shape NC Technical Assistant] called me into the office one day and said, ‘Listen, we have a great program that we think your center might enjoy and qualify for.’ Once she described how it worked, I thought, ‘Oh my goodness, most definitely sign us up. We want to be a part of that.’ We feel like we can grow and become a better center through this program.

Jennifer:  So, it was personal face-to-face outreach?

Lynette:  Definitely. I didn’t know about the other sites. Now that I’ve been in the program, I look for them. I actually was Googling the other day and saw there were several Shape NC programs across the state that have been highlighted in their local newspapers. At first, I thought Shape NC was great just on the criteria alone, but now I see it’s truly a significant program and the community recognizes it statewide for what it provides.

Jennifer:  What resources has Shape NC provided your center so far?

Lynette:  Oh, so much. First of all, just the educational workshops alone have been invigorating and exciting. I’ve even taken my staff to a couple of the workshops, and that’s just been invaluable. You know you can give someone a fish to eat for a day, but you teach them how to fish and it’s for life. By giving us that knowledge, we can go on and do a lot of things beyond that. Then you start getting into the balls and hoops and recipes that they send out. I’m in the first year, but I’ve already gotten so much.

And I haven’t even gotten to the playground yet. My husband and I went to NC State where we sat down directly with the experts to design the playground. They’re at our disposal, and have come up with things I would only dream about. You think you could open up Home and Garden magazine and see these designs in there. Like we can do that here? That was just mind blowing. Then Shape NC put us on a bus to Asheboro where we saw a center that’s doing exactly what I am at my center.

Jennifer:  Why did your center want to become a Shape NC site?

Lynette:  Let’s just put it out there, it’s expensive, and I’m a small business owner. So, when Shape NC told me if I’m willing to make these positive changes in my center, they’ll contribute significantly to enhancing my playground space, it was just very attractive. We have a beautiful natural environment at our center with big trees and shade. When I saw some of the designs that NC State could do for us with Shape NC, it fit perfectly into our philosophy and topography. It was a win-win.

…It was about creating beautiful, relaxing spaces that not only enhance you physically, but mentally and spiritually. And we’re a Christian-based center, so when I saw some of the spaces where people can go and be quiet and calm down, but also other places to go and run around, it’s about all of that when you go outside.

Jennifer:  What is the importance of kids consistently getting that nutritional value from child care centers?

Lynette:  Most of my clientele is middle to upper-middle [income], and a lot of times you think food programs are only for the less fortunate. But I will tell you that these families, who are working moms and dads running here and there, have the resources but just not the time to provide the types of meals that they would like to. What we want to do here is give parents peace of mind that their child’s breakfast, lunch and snack are very nutritious. They may do fast food for dinner, but that’s okay because they had salmon, wild rice, broccoli and quinoa at school today. I think that’s significant because we’re providing them food for the greater portion of the day.

Jennifer:  What impact have you seen Shape NC have on your teachers, the children and on the children’s parents?

Lynette:  I just can’t say enough. I mean I feel so fortunate. Not many centers get picked each year. Just the commitment of this entire team, Swanda and her group cannot be more helpful. Another great thing is the networking. I love being in contact with other sites that have already done it. They have been so helpful and so inspiring. I mean, I forgot which center we went to, but the director kept asking, ‘Is there anything else we can tell you?’ My phone is full of photos, and then one site, I went beyond asking about the playground because I liked the classroom, too.

I love the way the Asheboro center wanted to help. She just kept it real director to director, because when you put all these beautiful things on the playground, you need to know how to maintain them. She told me, ‘I can tell when I get a new teacher who does not understand how we play. She’ll be the first one to toss something over a fence and say the children didn’t know how to play with it.’ She told me you have to continue the education of the staff, so the children know how to enjoy the space.

You can plant all these wonderful herbs, and children will romp through them and rip them apart, not understanding that this is part of the environment and you care for it. This is how we work and play in it for it to be a beautiful place for us. So, I was really glad for that good note of how to maintain from another director.

To continue supporting the operations of Child Care Services Association and crucial programs such as Shape NC, please consider donating today.


*Answers have been shortened for length and clarity.